ARCHIVE FOR THE ‘utilities’ CATEGORY

Smart Home Platforms will seize 24% of RDR response market by 2025

Sep 10, 2019 • Newsfuture of field serviceutilitiesSmart Home

Research finds that utility ownership of Residential Demand Response (RDR) slips to 76% of 212mn homes, as Smart Home based Demand Response takes off in 366 GW and $466bn market.

BigChange Gives a 25 Per cent Efficiency Boost to Gas Smart’s Field Service

Jul 25, 2019 • Newsmobile workforcefleetSoftware and AppsutilitiesBig CHange

Gas Smart Heating Ltd has rolled out a high tech mobile workforce system as part of a paperless management system.

National Grid selects Atos to power up digital services

Jun 24, 2019 • NewsArtificial intelligenceATOSAutomationdigital servicesSoftware and Appsutilities

Atos has signed a multi-year $150 million USD contract to deliver Digital Managed Workplace Services for National Grid’s core business, spanning the UK and northeastern United States.

Inawisdom announce  partnership with Drax Group

May 30, 2019 • NewsArtificial intelligencefuture of field serviceMachine LearningSoftware and Appsutilitiesinawisdom

Artificial Intelligence and Machine Learning firm will work with B2B renewable electricity supplier.

UK Utility Firm choose Salesforce

Apr 05, 2019 • NewsCRMSalesforceSoftware and Appsutilities

Green Network Energy UK will deploy Salesforce's CRM platform in Summer.

Power Struggle

Mar 18, 2019 • FeaturesLeadentmanagementBritish Gasdigital customer serviceutilities

Underpinned by regulation and historically reluctant to embrace new technology such as big-data, the utilities service sector finds itself at a crossroads. Will 2019 be the year of the customer with industry watchdogs taking a back seat? Field...

Severn Trent is looking for Robotics products and services

Nov 06, 2018 • NewsFuture of FIeld Servicefuture of field serviceRoboticsutilitiesSevern TrentWaste ManagementWater Management

Water and waste company Severn Trent is on the lookout for new and innovative ways to manage its water pipe network, and is now looking to the robotics sector to help provide solutions to some very specific issues.

Helen selects Tieto Smart Utility for digitalizing its business and increase customer experience

Sep 03, 2018 • Newscontact centreCustomer ExperienceCustomer ServicedigitalisationDigitalizationEnergyfield servicefield service managementService ManagementSoftware and AppsutilitiesData CentresHelen FinlandTieto Smart Utilities

Finnish energy company Helen has selected the Tieto Smart Utility cloud solution to support its retail and distribution business. The new services improve competitiveness and operational efficiency by digitalizing the company’s key processes and...

NIBE Hots Up Service Levels with Maxoptra Dynamic Scheduling Software

Jul 09, 2018 • NewsMaxoptraNIBEPhil HurleyWorkforce Schedulingclouddynamic schedulingSaaSSoftware and AppsSustainable Energyutilities

NIBE, one of Europe’s leading manufacturers of sustainable energy products, is using Maxoptra to manage its nationwide field service operation.

Case Study: Dale Power Solutions and EFACS E/8

Jun 04, 2018 • NewsCustomisationPower GenerationCase Studiescase studyDale Power SolutionsEagle Field ServiceExel Computer Systemsfield serviceSoftware and Appsutilities

We look at how power generation manufacturer Dale Power Solutions have improved their service delivery operations by using Eagle Field Service by Exel Computer Systems...

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