Service Becomes a Key Differentiator

Jan 11, 2018 • FeaturesJean-Francois MathieuresearchUPSParts Pricing and Logistics

New research reveals that 86% of companies now expect on-site post-sales services from industrial suppliers. UPS customer examples show how a new supply chain setup can improve technicians’ efficiency by up to 30 min per service and strongly...

Can 3D printing solve the pain points of spare parts logistics?

Jun 08, 2017 • Features3D printingTim HelsenUPSParts Pricing and Logistics

There has been consitent talk about the role of 3D printing could play in field service logistics and spare parts management for many years now but still we have yet to see a clear solution arrive using the technology. Kris Oldland talks to Tim...

Why we must pay more attention to parts management

Mar 14, 2017 • FeaturesAsteaKeuhne NagelFedExfield serviceTim HelsenUPSParts Pricing and Logistics

Kris Oldland, Editor-in-Chief Field Service News asks isn’t it about time we learnt to manage spare parts as well as we can manage the mobile workforce?

Could drones solve emergency spare parts delivery?

Feb 28, 2017 • videodronesfield serviceGlympseUPSParts Pricing and Logistics

Logistics provider UPS recently showcased a working prototype of a drone solution that launches from the top of a delivery truck. The test which was conducted in collaboration with drone-maker Workhorse echoes a proposed means of using drones...


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