ARCHIVE FOR THE ‘uberization’ CATEGORY

AI Powered Future State of Service

Sep 23, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisCustomer ServiceFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

The Uberization Challenge

Sep 16, 2019 • NewsUberizationUberization of Servicelocalz

Your invite to Localz' Innovation Breakfast.

MAPPING TOMORROW’S AI ADVANCEMENTS THROUGH TODAY’S DIGITAL TRANSFORMATION

Sep 16, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisCustomer ServiceFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

Time to Walk the Talk

Sep 12, 2019 • Featurescopperbergfuture of field serviceClickclick softwareField Service SummitUberizationUberization of field service

As the Uber blueprint disrupts the traditional service model, firms need to keep pace with the innovation or risk losing a customer-base who expect no less than exceptional. Click Software’s Ziv Barzilay, speaking to Mark Glover, explains why...

ARTIFICIAL INTELLIGENCE: THE NEXT WAVE OF DIGITAL TRANSFORMATION

Sep 09, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisCustomer ServiceFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

The Radical Age of Uberization

Sep 03, 2019 • FeaturesManagementAgeing Workforce CrisisCustomer Serviceworkforce managementfield serviceUberizationUberization of field serviceUberization of ServiceIndustry 4.0localz

Field Service in the early decades of the twenty-first century has become an increasingly tricky beast to tame. Customer expectations are hurtling forward at breakneck speed to what some companies view as almost impossible standards to reach. The...

Three Examples of Companies Embracing 'Uberization'

Aug 27, 2019 • FeaturesManagementAgeing Workforce CrisisCustomer Serviceworkforce managementfield serviceUberizationUberization of field serviceUberization of ServiceIndustry 4.0localz

Field Service in the early decades of the twenty-first century has become an increasingly tricky beast to tame. Customer expectations are hurtling forward at breakneck speed to what some companies view as almost impossible standards to reach. The...

A New Approach to FSM Systems

Aug 20, 2019 • FeaturesManagementAgeing Workforce CrisisCustomer Serviceworkforce managementfield serviceUberizationUberization of field serviceUberization of ServiceIndustry 4.0localz

Field Service in the early decades of the twenty-first century has become an increasingly tricky beast to tame. Customer expectations are hurtling forward at breakneck speed to what some companies view as almost impossible standards to reach. The...

CSG unveils Uber-like profile for field service technicians

Jun 27, 2018 • NewscrowdserviceCSGmobile workfoirce managementfield servicefield service techniciansservice techniciansSoftware and AppsUber for Field ServiceUberisationUberization

CSG the trusted partner to simplify the complexity of business transformation in the digital age now offers even more ways for Pay-TV and other service providers to proactively communicate in real-time with consumers about their service...

Aligning technology and business goals with a customer-centric culture

Apr 20, 2017 • FeaturesManagementdigitizationField Service USASara MuellerUberization

Sara Mueller, Field Service Portfolio Director, Program Development, Worldwide Business Research reflects on her research in building the program for this year’s Field Service USA conference and explores the growing connection between technology...

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