The Long Awaited Uberization of the Field Service’s Last Mile

Jul 10, 2019 • FeaturesSoftware and AppsUberlocalzlastmileCustomer Satisfaction and Expectations

The Uberization of Field Service has long a hot topic ever since the silicon valley firm disrupted the private transport sector and every other vertical at the same time. Localz, a solution provider focussing on last-mile communications might...

Creating An Uber-Like Service Experience Through Dynamic Scheduling Software

Mar 12, 2019 • FeaturesManagementMichael BlumbergWorkforce Schedulingscheduling softwareStrategyUberUber for Field Service

We live in a world of instant results. Seamless, efficient and accessible service has become the new norm and unless yourorganisation adopts dynamic scheduling you may just fall behind the increasing expectations of the modern consumer argues...

How the Age of Acceleration Is Changing the Business of Service...

Feb 12, 2018 • FeaturesAsset ManagementFuture of FIeld ServiceJoe KennyPredictive maintenanceDigital TwinIoTService MaxUber

By 2020, there will be more than seven connected devices for every person alive. Service providers must anticipate this new reality, the speed at which it’s emerging, and its impact on business models explains Joe Kenny, Vice President Global...

The world is changing: is your service organisation ready?

Jul 21, 2015 • FeaturesFuture of FIeld Servicefuture of field serviceCHange Managementfield serviceIFSsoftware and appsUberCustomer Satisfaction and Expectations

Field service organisations must adapt in a rapidly changing world, says Tom Bowe, Industry Director, Enterprise Service Management, IFS.


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