ARCHIVE FOR THE ‘trusted-advisor’ CATEGORY

How Should an OEM Organize Technical Support to Provide Memorable Experiences

Jun 22, 2021 • Featuresfield serviceTrusted AdvisorLeadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses how an OEM should organize technical support in order to provide the best experience to the customer...

Being a Trusted Adviser is Not the Same as Providing a Great Customer Experience

May 24, 2021 • Featuresfield serviceTrusted AdvisorLeadership and StrategySam Klaidman

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the role of the Field Service Engineer as the customer's trusted adviser in his new article for Field Service News...

The Service Sales Trusted Advisor Role In Achieving Customer Success

Aug 06, 2019 • FeaturesNick FrankSi2 partnersTrusted Advisor

The Trusted Advisor mindset is not only a core to service technicians, it is also fundamental to those that sell services and integrated solutions. Nick Frank explains why...

Problem Solving ‘Trusted Advisor’: The Big Assumption

Jun 19, 2019 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersTrusted Advisor

Whilst we want our field service engineers and technicians to be viewed as go to problem solvers and trusted advisors, is that really fair if they haven’t been given sufficient training to meet such expectations, Nick Frank writes...

Does Sales Have to be a Dirty Word in Service?

Apr 26, 2018 • FeaturesManagementbeyond great serviceJim Bastonselling serviceService and SalesTrusted Advisor

Jim Baston, the author of Beyond Great Service, tackles one of the most prominent questions amongst field service organizations - can service technicians sell without jeopardizing their trusted advisor status?

Next Service Community Event at Cambridge University on the 19th April

Feb 27, 2018 • ManagementNewsAdil KabelAshley WellerAugmented RealityNick Frankbig dataCambridge Service AllianceDr Mohamed ZakiEventsself-serviceService CommunityTrusted AdvisorUK

UK based non-profit knowledge sharing group the Service Community which Field Service News is proud to partner with has recently announced one of the most diverse events they have organised in the last couple of years.

Roadmap to becoming a “Trusted Advisor”

Aug 22, 2017 • FeaturesManagementmanagementNick FrankSi2 partnersTrusted Advisor

Nick Frank, Founder of Si2 partners outlines some fundamental steps that field service organisations can take to ensure their field service technicians hit the holy grail status of ‘trusted advisor'


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