ARCHIVE FOR THE ‘the-view-from-academia’ CATEGORY

Understanding the Barriers that are Slowing Digital Transformation

May 11, 2020 • FeaturesDigital TransformationShaun WestThe View from Academia

Dr Shaun West of Luzern University offers us some insight into the barriers to digital transformation - one of the biggest areas of focus within the field service sector globally...

The Human in the Digitally Enabled Product Service System

Apr 09, 2020 • future of field serviceLucenre UniversityServitizationShaun WestThe View from AcademiaServitization and Advanced Services

 

Dr. Shaun West, of Lucerne University, explains why increasingly it seems that we have made the mistake of designing services with the machine in mind and us mere humans are developing a habit of just getting in the way...

Servitization: where theory meets practice

Dec 09, 2019 • Featuresfuture of field serviceServitizationThe View from AcademiaServitization and Advanced Services

Chris Raddats from the University of Liverpool and previous guest on the Field Service Podcast looks forward to the issues that might dominate the servitization agenda over the coming years...

Academic Review: 2019

Dec 05, 2019 • Featuresfuture of field serviceThe View from Academia

Shaun West looks back on some of the key academic conferences and summits that have taken place over the last year.

A view from Academia: Smart Twins

Oct 14, 2019 • Featuresfuture of field serviceDigital Twinssmart twinsThe View from Academia

In May Innosuisse awarded ZHAW the principle researcher and HSLU as the project management lead in a Smart Twins project (full name is “Digital Twin-based Services in industrial product-service system environments”). Dr Shaun West, Lucerne...

What is Digital Servitization?

Apr 15, 2019 • FeaturesFuture of FIeld ServiceBigDataChristian KowalkowskiDigitalizationServitizationThe View from Academia

Dr Christian Kowalkowski, Professor Of Industrial Marketing at Linköping University outlines how two of the biggest trends amongst manufacturers, digitalisation and servitization, are in essence two sides of the same coin and why digitalisation...

Are your customer’s holding back your flight to advanced services?

Jul 20, 2018 • FeaturesManagementAli BigdeliMAN UKIshidaRolls RoyceRoss TownsendServitizationThrough Life Servicestim bainesThe View from AcademiaServitization and Advanced Services

Servitization is becoming a huge topic in the field service sector as we see more and more organisations step on a path towards advanced services we must realise that they cannot do it alone, their customers must be prepared to come along on the...

Advanced Services in UK road transport

Sep 23, 2015 • FeaturesAstonaston business schoolFTAMIcroliseServitizationThe View from AcademiaServitization and Advanced Services

Faced with high fuel costs, congestion, driver shortages and changing delivery patterns, the UK road transport industry has to change radically to improve profit margins and survive. Servitization is the solution, recommends this report by...

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