ARCHIVE FOR THE ‘the-field-service-podcast’ CATEGORY

PODCAST: Service - A Retrospective

Sep 13, 2019 • FeaturesCustomer Experiencefuture of field serviceMartin SummerhayesThe Field Service Podcast

In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

PODCAST: B2B CEM Managerial Implications

Aug 16, 2019 • FeaturesCustomer ExperienceThe Field Service Podcastb2bCustomer Experience Management

In the latest Field Service Podcast, Chris Raddats, Senior Lecturer in Marketing and Operations at the University of Liverpool discusses the managerial implications of Customer Experience Management in a B2B environment.

AI in Repair and Manufacturing. (Podcast)

Jul 12, 2019 • FeaturesArtificial intelligenceMachine LearningHardwareThe Field Service PodcastPredii

In the latest Field Service Podcast, Tilak Kasturi discusses the importance of a proof of concept in AI and machine learning enterprise.

The Case For Rugged. (Podcast)

May 31, 2019 • Featuresconsumer electronicsMike PullonHardwareRugged devicesThe Field Service PodcastVarlink

In the latest Field Service Podcast, Mike Pullon discusses if rugged devices will ever be replaced by their consumer cousins.

The Missing Link in Servitization. (Podcast)

May 17, 2019 • Featuresfuture of field serviceJan Van VeenmanagementmoreMomentumDigitalizationServitizationThe Field Service Podcast

In the latest Field Service Podcast, Jan Van Veen discusses why manufacturers unable to innovate their business model risk falling behind their competitors.

From The Top Down. (Podcast)

Apr 26, 2019 • Featuresfuture of field servicemanagementStrategies for GrowthSMThe Field Service Podcast

In the latest Field Service Podcast, Bill Pollock discusses why management buy-in can ultimately lead to service excellence.

Knowledge Gap. (Podcast)

Apr 19, 2019 • FeaturesAgeing Workforce Crisisfuture of field serviceThe Field Service Podcast

In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery at Thales UK, discusses the affect of an ageing workforce in service and what needs to be done to retain the knowledge lost when this demographic retires.

The Asset Will Become More Important Than The Engineer. (Podcast)

Apr 12, 2019 • FeaturesArtificial intelligenceFuture of field servciceMachine LearningThe Field Service Podcast

In the latest Field Service Podcast, Paul Joesbury, Commercial Operations Director at Homeserve, suggests the asset will eventually become more important than the engineer in service.

Making Service Sexy. (Podcast)

Apr 05, 2019 • FeaturesFuture of field servciceEmployee EngagementThe Field Service Podcast

In the latest Field Service Podcast, Cheryl Anne Sanderson, Operations Director at G4S FM UK and Ireland, discusses the struggle in attracting the next generation of technicians and engineers and suggests influence must come from the top of a...

A Glympse of the Future

Apr 03, 2019 • FeaturesFleet TechnologyAutonomous VehiclesMachine LearningfleetGlympsetelematicsThe Field Service PodcastLocation Based

Chris Ruff is the President and CEO of location-based technology outfit Glympse and was a recent a guest on The Field Service podcast. Here Deputy Editor Mark Glover cherry-picks some highlights from the interview including automotive technology,...
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