In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.
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In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.
Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field...
In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.
In the latest Field Service Podcast, Chris Raddats, Senior Lecturer in Marketing and Operations at the University of Liverpool discusses the managerial implications of Customer Experience Management in a B2B environment.
In the latest Field Service Podcast, Tilak Kasturi discusses the importance of a proof of concept in AI and machine learning enterprise.
In the latest Field Service Podcast, Mike Pullon discusses if rugged devices will ever be replaced by their consumer cousins.
In the latest Field Service Podcast, Jan Van Veen discusses why manufacturers unable to innovate their business model risk falling behind their competitors.
In the latest Field Service Podcast, Bill Pollock discusses why management buy-in can ultimately lead to service excellence.
In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery at Thales UK, discusses the affect of an ageing workforce in service and what needs to be done to retain the knowledge lost when this demographic retires.