ARCHIVE FOR THE ‘the-field-service-podcast’ CATEGORY

Podcast: Season 4 Episode 4: Service Value Chain Optimisation.

Nov 12, 2019 • Featuresfuture of field servicemanagementDigitalizationThe Field Service PodcastSupply Chain Logistics

In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

Podcast: Season 4 Episode 2: Answers Anywhere.

Nov 08, 2019 • FeaturesManagementKnowledge ManagementThe Field Service Podcast

In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.

Podcast: Season 4 Episode 3: Data, Data Everywhere

Nov 01, 2019 • FeaturesDataData AnalyticsFuture of FIeld ServiceMachine Learningdata scienceIoTThe Field Service PodcastField Service PodcastField Service SchedulingTataTCSGopinathan Krishnaswami

Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field...

PODCAST: Service - A Retrospective

Sep 13, 2019 • FeaturesCustomer Experiencefuture of field serviceMartin SummerhayesThe Field Service Podcast

In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

PODCAST: B2B CEM Managerial Implications

Aug 16, 2019 • FeaturesCustomer ExperienceThe Field Service Podcastb2bCustomer Experience Management

In the latest Field Service Podcast, Chris Raddats, Senior Lecturer in Marketing and Operations at the University of Liverpool discusses the managerial implications of Customer Experience Management in a B2B environment.

AI in Repair and Manufacturing. (Podcast)

Jul 12, 2019 • FeaturesArtificial intelligenceMachine LearningHardwareThe Field Service PodcastPredii

In the latest Field Service Podcast, Tilak Kasturi discusses the importance of a proof of concept in AI and machine learning enterprise.

The Case For Rugged. (Podcast)

May 31, 2019 • Featuresconsumer electronicsMike PullonHardwareRugged devicesThe Field Service PodcastVarlink

In the latest Field Service Podcast, Mike Pullon discusses if rugged devices will ever be replaced by their consumer cousins.

The Missing Link in Servitization. (Podcast)

May 17, 2019 • Featuresfuture of field serviceJan Van VeenmanagementmoreMomentumDigitalizationServitizationThe Field Service Podcast

In the latest Field Service Podcast, Jan Van Veen discusses why manufacturers unable to innovate their business model risk falling behind their competitors.

From The Top Down. (Podcast)

Apr 26, 2019 • Featuresfuture of field servicemanagementStrategies for GrowthSMThe Field Service Podcast

In the latest Field Service Podcast, Bill Pollock discusses why management buy-in can ultimately lead to service excellence.

Knowledge Gap. (Podcast)

Apr 19, 2019 • FeaturesAgeing Workforce Crisisfuture of field serviceThe Field Service Podcast

In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery at Thales UK, discusses the affect of an ageing workforce in service and what needs to be done to retain the knowledge lost when this demographic retires.

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