ARCHIVE FOR THE ‘the-field-service-podcast’ CATEGORY

Knowledge Gap. (Podcast)

Apr 19, 2019 • FeaturesAgeing Workforce Crisisfuture of field serviceThe Field Service Podcast

In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery at Thales UK, discusses the affect of an ageing workforce in service and what needs to be done to retain the knowledge lost when this demographic retires.

The Asset Will Become More Important Than The Engineer. (Podcast)

Apr 12, 2019 • FeaturesArtificial intelligenceFuture of field servciceMachine LearningThe Field Service Podcast

In the latest Field Service Podcast, Paul Joesbury, Commercial Operations Director at Homeserve, suggests the asset will eventually become more important than the engineer in service.

Making Service Sexy. (Podcast)

Apr 05, 2019 • FeaturesFuture of field servciceEmployee EngagementThe Field Service Podcast

In the latest Field Service Podcast, Cheryl Anne Sanderson, Operations Director at G4S FM UK and Ireland, discusses the struggle in attracting the next generation of technicians and engineers and suggests influence must come from the top of a...

A Glympse of the Future

Apr 03, 2019 • FeaturesFleet TechnologyAutonomous VehiclesMachine LearningfleetGlympsetelematicsThe Field Service PodcastLocation Based

Chris Ruff is the President and CEO of location-based technology outfit Glympse and was a recent a guest on The Field Service podcast. Here Deputy Editor Mark Glover cherry-picks some highlights from the interview including automotive technology,...

Nick Frank, Si2 Partners, The Service Community. (Podcast)

Mar 29, 2019 • FeaturesManagementFuture of field servciceNick FrankThe Field Service PodcastThe Service Community

In the latest Field Service Podcast, Nick Frank, Co-Founder and Managing Partner at Si2 Partners of Field Nation, discusses the ethos behind The Service Community, a knowledge-sharing, independent service members' group and looks forward to the...

Mynul Kahn, Field Nation. The Shift in Service Recruitment. (Podcast)

Mar 22, 2019 • FeaturesFuture of field servciceFuture of FIeld ServiceGig Economyworkforce managementThe Field Service Podcast

In the latest Field Service Podcast, Mynul Kahn, CEO and Founder of Field Nation, discusses the changing modern nature of field service recruitment.

 

PODCAST - Professor Christian Kowalowski

Mar 14, 2019 • FeaturesCustomer ServiceFuture of field servciceFuture of FIeld Serviceworkforce managementServitizationThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Christian Kowalkowski, Professor of Industrial Marketing at Linköping University, discusses the challenges round transitioning to a servitization business model.

PODCAST - Chris Ruff from Glympse: Driverless Cars and Location Based Services is the Future of Field Service

Mar 08, 2019 • FeaturesFuture of FIeld ServicefleetGlympseThe Field Service PodcastMark Glover

The future of field service will see location based services play a dominant role as autonomous vehicles take to the road says Chris Ruff CEO at Location-based technology firm Glympse, who is the latest guest on The Field Service Podcast.

 

The...

PODCAST - Martin Summerhayes: "Field service is as much around customer service as it is technology."

Mar 01, 2019 • FeaturesCustomer ServiceFuture of FIeld ServiceMartin Summerhayesworkforce managementStaff WellbeingThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Fujitsu's Head of Delivery Management and Service, Martin Summerhayes, suggests we should be framing the service industry in a different way to encourage young people to the sector.

PODCAST: The Digitalisation of Spare Parts Has Huge Potential

Feb 22, 2019 • FeaturesSpare PartsThe Field Service PodcastMark Glover

THE FIELD SERVICE PODCAST: Florian Kriz, Vandelande. The digitalisation of a spare parts inventory has huge potential but comes with many challenges.
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