ARCHIVE FOR THE ‘telco’ CATEGORY

Globe Telecom’s Approach to having the “happiest customers”

Jun 26, 2020 • FeaturesWBRTelcoCustomer Satisfaction and ExpectationsCSAT

WBR's Laura Anne Danaraj speaks to Margerat Dizon from Globe Telecom about balancing customer demands with efficient operations.

IoT Partnership to Support Telecoms' Service Digital Transformation

Jun 02, 2020 • NewsDigital TransformationInternet of ThingsSoftware AGTelcoworldwide

Software AG and Tech Mahindra Partner to Deliver Internet of Things (IoT) and analytics innovation for Telco sector accelerating digital transformation and enhance service offerings.The new partnership will see Software AG’s Cumulocity IoT and...

The Importance of Artificial Intelligence in the Telecom Industry

Aug 07, 2018 • NewsAIArtificial intelligenceFuture of FIeld ServiceMachine Learningbig datadata sciencefield servicefield service managementService ManagementTelcoMcKinseyCustomer Satisfaction and Expectations

If there is one industry that should be leveraging data in every way possible, it’s telecommunications. The telecommunications industry services billions of people each day, generating massive amounts of data. Though not many telecom companies...

Are You Preparing Today For Tomorrow’s Field Service Leadership Challenges?

Jan 15, 2018 • FeaturesFujitsuFuture of FIeld ServiceRajat KakardigitalisationIndustrie4.0ServitizationTelco

One of the most important presentations at this year’s Field Service Europe Conference was delivered by Rajat Kakar, VP, Head of Product Related Services Business, Fujitsu as he tackled the question of what leadership will look like in the...

MTS selects Ericsson to prepare network for 5G and IoT

Oct 23, 2017 • News5GFuture of FIeld ServiceMTSEricssonIoTTelco

Ericsson and MTS, the largest telecommunications operator in Russia, have agreed to upgrade the network of MTS. Ericsson will deliver the newest software features that will be continuously developed during the next three years.

Telco performance requires field service renaissance

Dec 16, 2016 • FeaturesManagementMussy Kurt-ElliQubeGBservicemaxTelcoUncategorized

A shift in attitude & embracing new tools can help break telco’s poor customer service cycle writes Mussy Kurt-Elli, CEO of QubeGB and a keynote presenter at Maximize Europe Conference which took place in Amsterdam earlier this month.

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