ARCHIVE FOR THE ‘technology-2’ CATEGORY

Cultural Misalignment and Poor Vendor Advice Among Top Reasons for Digital Transformation Derailment, IFS Study Finds

Sep 10, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

As digital transformation spend is increasing around the world, businesses look for technology vendors whose ethics (29 percent) and culture (23 percent) align with their own. Interestingly, these considerations trump innovation in the ranking of...

AI and Automation Power Latest Release of IFS Customer Engagement Software

Sep 03, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform...

What are the Right Technology Investments for the Service Next Normal?

Jun 23, 2020 • FeaturesDigital TransformationTechnologyCovid-19

IDC's Aly Pinder discusses what the next stage of field service could be and what technology can help ride the uncertainty.

Extreme field service: Life at Sea vs. Life in Space

Jul 13, 2016 • FeaturescommunicationsconnectivitySpace communicationstechnologyTechnology

With a strong Wi-Fi signal and your trusty smartphone, it’s easy to stay connected on land,  but how do communications  change when you’re in the middle of the ocean or orbiting in space?

Telia Carrier and Ericsson sign global IoT backbone agreement

Jul 01, 2016 • NewsEricssonnIoTTechnologyTelia Carrier

As the Internet of Things (IoT) ecosystem continues to evolve, Telia Carrier and Ericsson have signed an agreement that highlights the critical role international carriers have to play. Telia Carrier will provide backhaul and interconnect...

TECH BRIEFING: LIVE VIDEO STREAMING PART TWO

Jan 15, 2016 • FeaturesLive video streaminglone worker protectionTechnologytelematicsParts Pricing and Logistics

In Part One of this report Kris Oldland, Editor-in-Chief, Field Service News looked at the latest developments in live video streaming. In Part Two, he explores three potential areas the technology has potential to make a difference.

WEARABLE TECHNOLOGY FOR LONE WORKER PROTECTION

Jan 14, 2016 • Featureslone worker protectionwearablessmart clothesSmart GlassesTechnology

 Editor-in-chief Kris Oldland hightlights three technologies that could help field service organisations enhance protection for employees working alone, reduce potential risk and fulfill duty-of-care responsibilites.

TECH BRIEFING: LIVE VIDEO STREAMING

Jan 08, 2016 • FeaturesLive video streamingMobile video streamingfield service technologyTechnology

Is live streaming video the answer to a number of key field service challenges?  Kris Oldland, Editor-in-Chief, Field Service News takes a look at the latest technology in live streaming video and what makes this emerging technology a must for...

M2M CONNECTIONS TO HIT ONE BILLION BY 2022

Jan 06, 2016 • NewsM2MBerg InsightIoTTechnology

According to a new research report from analyst firm Berg Insight, the global number of cellular M2M subscribers increased by 23 percent during 2015 to reach 265.2 million and is set to hit one billion by 2022.

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