BT Report: UK Businesses Risk Lagging Behind Other Countries with Sluggish Technology Adoption

Nov 05, 2020 • NewsVirtual RealityDigital TransformationTechnologyBTEMEA

The slow rate of technology adoption amongst many UK businesses could impact their ability to compete on an international scale – that’s according to a new study by YouGov and BT. The survey of over 1,000 businesses - ranging from SMEs to large...

First-Time Fix Rate Hurdles and How to Fix Them

Oct 22, 2020 • Featuresfield service managementTechnologyManaging the Mobile Workforcehitachimichael mendoza

The following article by Michael Mendoza, Director of Industry Solutions and Field Service at Hitachi, provides an overview of why taking care of an issue the first time is crucial to your field service business and includes actionable ways to...

Cultural Misalignment and Poor Vendor Advice Among Top Reasons for Digital Transformation Derailment, IFS Study Finds

Sep 10, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

As digital transformation spend is increasing around the world, businesses look for technology vendors whose ethics (29 percent) and culture (23 percent) align with their own. Interestingly, these considerations trump innovation in the ranking of...

AI and Automation Power Latest Release of IFS Customer Engagement Software

Sep 03, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform...

What are the Right Technology Investments for the Service Next Normal?

Jun 23, 2020 • FeaturesDigital TransformationTechnologyCovid-19

IDC's Aly Pinder discusses what the next stage of field service could be and what technology can help ride the uncertainty.

Extreme field service: Life at Sea vs. Life in Space

Jul 13, 2016 • FeaturescommunicationsconnectivitySpace communicationstechnologyTechnology

With a strong Wi-Fi signal and your trusty smartphone, it’s easy to stay connected on land,  but how do communications  change when you’re in the middle of the ocean or orbiting in space?

Telia Carrier and Ericsson sign global IoT backbone agreement

Jul 01, 2016 • NewsEricssonnIoTTechnologyTelia Carrier

As the Internet of Things (IoT) ecosystem continues to evolve, Telia Carrier and Ericsson have signed an agreement that highlights the critical role international carriers have to play. Telia Carrier will provide backhaul and interconnect...


Jan 15, 2016 • FeaturesLive video streaminglone worker protectionTechnologytelematicsParts Pricing and Logistics

In Part One of this report Kris Oldland, Editor-in-Chief, Field Service News looked at the latest developments in live video streaming. In Part Two, he explores three potential areas the technology has potential to make a difference.


Jan 14, 2016 • Featureslone worker protectionwearablessmart clothesSmart GlassesTechnology

 Editor-in-chief Kris Oldland hightlights three technologies that could help field service organisations enhance protection for employees working alone, reduce potential risk and fulfill duty-of-care responsibilites.

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