A Buyer’s Guide to Evaluating & Selecting Remote Visual Assistance Software

Mar 29, 2021 • FeaturesMichael BlumbergDigital Transformationsoftrware and appsTechnology

What exactly is RVA, and why is it rapidly gaining traction? In this article by Michael Blumberg, President of Blumberg Advisory Group, we'll get to know more about this game-changing technology.

Masternaut Selects Localz to Power New On Time Service Offering

Mar 23, 2021 • Newsfleet managementTechnologyManaging the Mobile WorkforceEMEA

Localz, leading experts in digital customer engagement, location, and communications technology today announced a partnership with leading fleet management services and solutions supplier, Masternaut to enhance its customer experience and...

IFS launches IFS Cloud

Mar 10, 2021 • NewsArtifical IntellignceAugmented RealityRebrandDigital TransformationIFSIoTTechnology

IFS today launches IFS Cloud™, a single platform that innately connects all its products to deliver the end-to-end capabilities a company needs to orchestrate its customers, people and assets and deliver amazing Moments of Service.

The Future Field Service Enterprise Depends on Getting Change Management Right

Mar 03, 2021 • FeaturesAly PinderIDCDigital TransformationTechnologyCovid-19

In this new article for Field Service News, IDC's Aly Pinder discusses why the future of field service enterprises depends on getting the change in management right.

BT Report: UK Businesses Risk Lagging Behind Other Countries with Sluggish Technology Adoption

Nov 05, 2020 • NewsVirtual RealityDigital TransformationTechnologyBTEMEA

The slow rate of technology adoption amongst many UK businesses could impact their ability to compete on an international scale – that’s according to a new study by YouGov and BT. The survey of over 1,000 businesses - ranging from SMEs to large...

First-Time Fix Rate Hurdles and How to Fix Them

Oct 22, 2020 • Featuresfield service managementTechnologyManaging the Mobile Workforcehitachimichael mendoza

The following article by Michael Mendoza, Director of Industry Solutions and Field Service at Hitachi, provides an overview of why taking care of an issue the first time is crucial to your field service business and includes actionable ways to...

Cultural Misalignment and Poor Vendor Advice Among Top Reasons for Digital Transformation Derailment, IFS Study Finds

Sep 10, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

As digital transformation spend is increasing around the world, businesses look for technology vendors whose ethics (29 percent) and culture (23 percent) align with their own. Interestingly, these considerations trump innovation in the ranking of...

AI and Automation Power Latest Release of IFS Customer Engagement Software

Sep 03, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform...

What are the Right Technology Investments for the Service Next Normal?

Jun 23, 2020 • FeaturesDigital TransformationTechnologyCovid-19

IDC's Aly Pinder discusses what the next stage of field service could be and what technology can help ride the uncertainty.

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