ARCHIVE FOR THE ‘survey’ CATEGORY

Online Scheduling and Payments Key to Customer Retention, Report Finds

Apr 23, 2020 • NewsSoftware and AppsSurveyWorkiz

Survey from Workiz on online trends show customer preference for digital booking and payments when booking home service visits.

Making the Case for Moving to Remote Expertise Service Delivery

Jan 27, 2020 • Featuresremote serviceBill PollockStrategies for GrowthSMSurvey

Bill Pollock extrapolates some of the key findings from a survey focused on remote expertise. 

SFG℠ Launch Remote Expertise Benchmark Survey

Dec 17, 2019 • Newsfuture of field serviceremote serviceBill PollockStrategies for GrowthSMSurvey

Participants required for Inaugural benchmark survey. 

US Shoppers Apply 'Three Strikes' Rule to Retail

Nov 05, 2019 • ManagementNewsResearchRetailSurveyCustomer Satisfaction and Expectations

Americans abide by a “three strikes and you’re out” policy when it comes to shopping, according to new research...

Mobile Device Failures on Rise Across US Enterprises

Oct 17, 2019 • NewsEnterprise MobilitySurveyMobile Devices

New research reveals mobility issues are impacting over half of frontline workforces.

SFG Launch Servitization Benchmark Survey

Aug 01, 2019 • Newsfuture of field serviceBill PollockStrategies for GrowthSMSurvey

Sector insight required for Strategies For Growth℠'s 2019 Servitization Journey Benchmark Survey.   

Industry Survey launched to establish digitization barriers

Jul 01, 2019 • Newsfuture of field servicedigitizationShaun WestSurveyIndustry 4.0

 

Survey aims to identify roadblocks firms face when adopting industry 4.0.

Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings, Research Finds

Jun 06, 2019 • NewsmanagementSurveyCustomer Satisfaction and Expectations

Pegasystems study shows huge disconnect between business decision makers and customers when it comes to customer service perceptions.

The Elephants In The Room

May 16, 2019 • Featurescopperbergfuture of field serviceSurvey

Copperberg’s Thomas Igou reflects on some of their most recent research that outlines how although most companies within the field service sector on a program of digitalisation to leverage emerging technologies to improve the efficiency of their...

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