ARCHIVE FOR THE ‘survey’ CATEGORY

Making the Case for Moving to Remote Expertise Service Delivery

Jan 27, 2020 • Featuresremote serviceBill PollockStrategies for GrowthSMSurvey

Bill Pollock extrapolates some of the key findings from a survey focused on remote expertise. 

SFG℠ Launch Remote Expertise Benchmark Survey

Dec 17, 2019 • Newsfuture of field serviceremote serviceBill PollockStrategies for GrowthSMSurvey

Participants required for Inaugural benchmark survey. 

US Shoppers Apply 'Three Strikes' Rule to Retail

Nov 05, 2019 • ManagementNewsCustomer ExpectationsResearchRetailSurvey

Americans abide by a “three strikes and you’re out” policy when it comes to shopping, according to new research...

Mobile Device Failures on Rise Across US Enterprises

Oct 17, 2019 • NewsEnterprise MobilitySurveyMobile Devices

New research reveals mobility issues are impacting over half of frontline workforces.

SFG Launch Servitization Benchmark Survey

Aug 01, 2019 • Newsfuture of field serviceBill PollockStrategies for GrowthSMSurvey

Sector insight required for Strategies For Growth℠'s 2019 Servitization Journey Benchmark Survey.   

Industry Survey launched to establish digitization barriers

Jul 01, 2019 • Newsfuture of field servicedigitizationShaun WestSurveyIndustry 4.0

 

Survey aims to identify roadblocks firms face when adopting industry 4.0.

Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings, Research Finds

Jun 06, 2019 • NewsCustomer ServicemanagementSurvey

Pegasystems study shows huge disconnect between business decision makers and customers when it comes to customer service perceptions.

The Elephants In The Room

May 16, 2019 • Featurescopperbergfuture of field serviceSurvey

Copperberg’s Thomas Igou reflects on some of their most recent research that outlines how although most companies within the field service sector on a program of digitalisation to leverage emerging technologies to improve the efficiency of their...

3PLs Need to Improve Customer Satisfaction levels, Survey Finds

Apr 08, 2019 • NewsLogisticsSpare PartsSurveyThird Party Service Provider

New research reveals Third Party Logistic Suppliers are scoring low in customer satisfaction rates.

Fleet-based SMEs see Digitisation as Productive Initiative, study reveals

Apr 03, 2019 • Fleet TechnologyNewsdigitizationsmart automationSMEsSurveyTom TomTomTom Telematics; telematics

Small to Medium Enterprises (SMEs) who use vehicles are aware of digitisation benefits but many still rely on manual processes.

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