ARCHIVE FOR THE ‘survey’ CATEGORY

The Elephants In The Room

May 16, 2019 • Featurescopperbergfuture of field serviceSurvey

Copperberg’s Thomas Igou reflects on some of their most recent research that outlines how although most companies within the field service sector on a program of digitalisation to leverage emerging technologies to improve the efficiency of their...

3PLs Need to Improve Customer Satisfaction levels, Survey Finds

Apr 08, 2019 • NewsLogisticsSpare PartsSurveyThird Party Service Provider

New research reveals Third Party Logistic Suppliers are scoring low in customer satisfaction rates.

Fleet-based SMEs see Digitisation as Productive Initiative, study reveals

Apr 03, 2019 • Fleet TechnologyNewsdigitizationsmart automationSMEsSurveyTom TomTomTom Telematics; telematics

Small to Medium Enterprises (SMEs) who use vehicles are aware of digitisation benefits but many still rely on manual processes.

Some business Leaders perceive no value in cyber-security measures, report shows.

Mar 28, 2019 • NewsCyber Securityfield service managementSurvey

A statistical analysis of global online trust show some business executives perceive cyber-security initiatives as having a negative return on investment.

US Government Staff Welcome AI but want guidance, survey finds.

Mar 20, 2019 • NewsArtificial intelligenceAugmented RealityFuture of FIeld ServiceSurvey

Over half of the US Government workforce feel comfortable with technology such as artificial intelligence but want to see accompanying training and guidance readily available.

Time To Stop Kicking Tyres

Mar 05, 2019 • FeaturesmanagementBill PollockStrategy for GrowthSurveyCustomer FocusService Management Solutions

If you’re a field service organisation you now need to move beyond merely “kicking the tyres” and start making your final FSM solution selection writes Bill Pollock.

AR and AI could plug sector's workforce disparity, survey finds.

Mar 01, 2019 • FeaturesArtificial intelligenceAugmented RealitycopperbergWorkforceJim BastonSurveyVideo collaboration

Copperberg's annual field service survey report suggests visual technologies such as Virtual Reality (VR) and Augmented Reality (AR) could bridge the gap between experienced engineers and new sector entrants.

SFG launch annual field service survey

Feb 21, 2019 • NewsmanagementSurvey

Research analyst firm, Strategies For Growth, has launched its 2019 field service management tracking survey and is looking for participants.

Make your voice heard on Software as a Service and Field Service Management.

Jan 30, 2014 • FeaturescloudSaaSSoftware and AppsSurveyTesseract

We’ve talked much about software as a service on field service news over the last few months.

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