ARCHIVE FOR THE ‘survey’ CATEGORY

SFG Launch Servitization Benchmark Survey

Aug 01, 2019 • Newsfuture of field serviceBill PollockStrategies for GrowthSMSurvey

Sector insight required for Strategies For Growth℠'s 2019 Servitization Journey Benchmark Survey.   

Industry Survey launched to establish digitization barriers

Jul 01, 2019 • Newsfuture of field servicedigitizationShaun WestSurveyIndustry 4.0

 

Survey aims to identify roadblocks firms face when adopting industry 4.0.

Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings, Research Finds

Jun 06, 2019 • NewsCustomer ServicemanagementSurvey

Pegasystems study shows huge disconnect between business decision makers and customers when it comes to customer service perceptions.

The Elephants In The Room

May 16, 2019 • Featurescopperbergfuture of field serviceSurvey

Copperberg’s Thomas Igou reflects on some of their most recent research that outlines how although most companies within the field service sector on a program of digitalisation to leverage emerging technologies to improve the efficiency of their...

3PLs Need to Improve Customer Satisfaction levels, Survey Finds

Apr 08, 2019 • NewsLogisticsSpare PartsSurveyThird Party Service Provider

New research reveals Third Party Logistic Suppliers are scoring low in customer satisfaction rates.

Fleet-based SMEs see Digitisation as Productive Initiative, study reveals

Apr 03, 2019 • Fleet TechnologyNewsdigitizationsmart automationSMEsSurveyTom TomTomTom Telematics; telematics

Small to Medium Enterprises (SMEs) who use vehicles are aware of digitisation benefits but many still rely on manual processes.

Some business Leaders perceive no value in cyber-security measures, report shows.

Mar 28, 2019 • NewsCyber Securityfield service managementSurvey

A statistical analysis of global online trust show some business executives perceive cyber-security initiatives as having a negative return on investment.

US Government Staff Welcome AI but want guidance, survey finds.

Mar 20, 2019 • NewsArtificial intelligenceAugmented RealityFuture of FIeld ServiceSurvey

Over half of the US Government workforce feel comfortable with technology such as artificial intelligence but want to see accompanying training and guidance readily available.

Time To Stop Kicking Tyres

Mar 05, 2019 • FeaturesmanagementBill PollockStrategy for GrowthSurveyCustomer FocusService Management Solutions

If you’re a field service organisation you now need to move beyond merely “kicking the tyres” and start making your final FSM solution selection writes Bill Pollock.

AR and AI could plug sector's workforce disparity, survey finds.

Mar 01, 2019 • FeaturesArtificial intelligenceAugmented RealitycopperbergWorkforceJim BastonSurveyVideo collaboration

Copperberg's annual field service survey report suggests visual technologies such as Virtual Reality (VR) and Augmented Reality (AR) could bridge the gap between experienced engineers and new sector entrants.
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