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Service Leaders Are Building for Revenue Growth

May 23, 2018 • FeaturesManagementcustomer satisfactionVoice of the customerfield servicefield service managementservice councilService Growthservice innovationService LeasershipService ManagementService Revenuesumair dutta

It’s been several years since the official end of the Great Recession and we finally see organizations beginning to switch from a cautionary mindset to one of business expansion. However, business and revenue expansion initiatives need to be...

Building a Field Service Lead Program? Consider these Seven Steps...

May 22, 2017 • FeaturesManagementLead managementService Salessumair duttaThe Service Council

Sumair Dutta, Chief Customer Officer at The Service Council offers his insight on how to leverage the untapped power of your field service operations to build additional revenue streams...

Service Success in 2017

Mar 13, 2017 • FeaturesconsumerisationFuture of FIeld ServiceMobilityPredictive maintenancefield serviceInstall base managementsumair duttaThe Service Council

Sumair Dutta, Chief Customer Officer, Service Council takes a look at some of the key areas of focus field service organisations need to consider in order to deliver success in 2017...

#fsn20 - The 20 most influential people in field service: 2017 edition (page 1)

Mar 06, 2017 • FeaturesAston Centre for Servitization Research and PracticopperbergCranfield UniversityFSN20Future of FIeld ServiceJonathan MassoudMark BrewerMark HolleranWBRXplore TechnologiesBill PollockDr John Erkoyuncufield servicefield service europeField Service ForumField Service MedicalField Service SummitField Service USAIFSStrategies for GrowthSMsumair duttaThe Service CouncilThosas Igoutim baines

Who are the most influential people in the global field service sector that you need to pay attention to in 2017?

#FSN20 - The twenty most influential people in field service: Part One

Feb 16, 2015 • FeaturesManagementaston universityColin Brownservice councilServitizationsumair duttatim bainesAsolvi

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a...

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