ARCHIVE FOR THE ‘strategy’ CATEGORY

Logistics Services as Value Addition in a Subscription Business Model for the Print Media Industry

Nov 28, 2019 • FeaturesLogisticsManagementprint management servicesStrategysubscription

Maximilian Schnippering, Business Specialist Recurring Revenue and Alexander Driss, Project leader VMI, of Heidelberg provide us with their deep level insight into how an organisation can harness the value of logistics services within a...

Still Blaming Murphy For Your Failed Service Transformation?

Nov 18, 2019 • FeaturesManagementcopperbergStrategy

Copperberg’s Rohit Agarwal suggests that it is time to get our strategies correct before looking for excuses when it comes to misfiring service delivery...

Outside In: Are Your Customers At The Heart Of Your Service Business?

Sep 02, 2019 • FeaturesManagementStrategyCustomer FocusThe Professional Planning Forum

Well-implemented ‘customer first’ strategies open the door for fresh thinking, but are our teams change-ready? Do we ourselves ‘walk the talk’ in building a professional network that connects us with the latest developments in other sectors or...

Seven Questions to Evaluate your Proactive Service Effectiveness

Mar 28, 2019 • FeaturesManagementBBA ConsultingJim Bastonselling serviceService SalesStrategy

Jim Baston outlines some key considerations for companies looking to improve the service of their sales by fostering a proactive approach to selling service amongst their field service engineers.

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

In The Face Of Uncertainty, Preparation Is The Key To Post-Brexit Supply Chain Resilience

Mar 14, 2019 • FeaturesBrexitmanagementbyboxStrategySimon Fahie

Brexit fatigue’ may be sweeping across the European continent but for those of us involved in critical supply chains, now is not the time to put our heads in the sand. The network nature of international supply chains means we may all be reliant...

Creating An Uber-Like Service Experience Through Dynamic Scheduling Software

Mar 12, 2019 • FeaturesManagementMichael BlumbergWorkforce Schedulingscheduling softwareStrategyUberUber for Field Service

We live in a world of instant results. Seamless, efficient and accessible service has become the new norm and unless yourorganisation adopts dynamic scheduling you may just fall behind the increasing expectations of the modern consumer argues...

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...

IoT Service Insights Are Re-shaping Product Design

May 12, 2016 • NewsFuture of FIeld ServiceProduct designIoTservicemaxStrategy

The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist, ServiceMax. Service mechanisms are increasingly seen as the common...

Defining SCP Standards for Service Parts Management

May 11, 2016 • LogisticsNewsmanagementNocventumBenchmarkingStrategy

Would you like to be part of a worldwide consortium of leading technology companies and industry associations committed to delivering exceptional service and support, and at the same time enhance and innovate your service and support capabilities...

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