ARCHIVE FOR THE ‘strategy’ CATEGORY

Seven Questions to Evaluate your Proactive Service Effectiveness

Mar 28, 2019 • FeaturesManagementBBA ConsultingJim Bastonselling serviceService SalesStrategy

Jim Baston outlines some key considerations for companies looking to improve the service of their sales by fostering a proactive approach to selling service amongst their field service engineers.

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

In The Face Of Uncertainty, Preparation Is The Key To Post-Brexit Supply Chain Resilience

Mar 14, 2019 • FeaturesBrexitmanagementbyboxStrategySimon Fahie

Brexit fatigue’ may be sweeping across the European continent but for those of us involved in critical supply chains, now is not the time to put our heads in the sand. The network nature of international supply chains means we may all be reliant...

Creating An Uber-Like Service Experience Through Dynamic Scheduling Software

Mar 12, 2019 • FeaturesManagementMichael BlumbergWorkforce Schedulingscheduling softwareStrategyUberUber for Field Service

We live in a world of instant results. Seamless, efficient and accessible service has become the new norm and unless yourorganisation adopts dynamic scheduling you may just fall behind the increasing expectations of the modern consumer argues...

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...

IoT Service Insights Are Re-shaping Product Design

May 12, 2016 • NewsFuture of FIeld ServiceProduct designIoTservicemaxStrategy

The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist, ServiceMax. Service mechanisms are increasingly seen as the common...

Defining SCP Standards for Service Parts Management

May 11, 2016 • LogisticsNewsmanagementNocventumBenchmarkingStrategy

Would you like to be part of a worldwide consortium of leading technology companies and industry associations committed to delivering exceptional service and support, and at the same time enhance and innovate your service and support capabilities...

Talking Strategy with the Billion Dollar Man.... Martin Summerhayes, Fujitsu

Jul 30, 2014 • FeaturesManagementFujitsumanagementMartin SummerhayesInterviewStrategy

In part one of this exclusive two part interview Field Service News Editor, Kris Oldland talks to Martin Summerhayes of Fujitsu, about his spending over two decades as a pioneer in the field service industry... 

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