ARCHIVE FOR THE ‘strategies-for-growth’ CATEGORY

Questions To Ask Yourself About Your Customer Service

Dec 07, 2018 • FeaturesManagementCustomer Experiencecustomer satisfactionCustomer Servicemobile workforce managementBill Pollockfield servicefield service managementfield service technologyStrategies for Growth

Bill Pollock, President of Strategies for GrowthSM gives us five questions that we need to be able to answer if we are to meet our customers’ service expectations...

Research Analyst Firm, Strategies For Growth℠, Invites All Warranty Management Professionals to Take Its Fifth Annual WCM Tracking Survey!

Dec 03, 2018 • ManagementNewsresearchBill Pollockfield servicefield service managementStrategies for GrowthWarranty Management

Research analyst and consulting firm, Strategies For GrowthSM (SFG℠) has launched its fifth annual Warranty Chain Management (WCM) Benchmark Survey Update, and invites all Warranty Management professionals to participate. The 2019 WCM Survey will...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR? (PART 2)

Mar 20, 2018 • Augmented RealityCommoditizationData DrivenFSMfuture of field serviceJan Van VeenMachine LearningmanufacturingMerged RealityMichael BlumbergMonetizing ServicemoreMomentumBill PollockBlumberg Associatesclouddigitalisationfield service managementServitizationStrategies for GrowthUncategorized

In the Big Discussion, we will take one topic, bring together three leading experts on that topic and put three key questions to them to help us better understand its potential impact on the field service sector...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR?

Mar 07, 2018 • FeaturesFuture of FIeld Servicefuture of field serviceJan Van VeenMichael BlumbermoreMomentumBill PollockBlumberg AssociatesStrategies for Growth

In the Big Discussion, we will take one topic, bring together three leading experts on that topic and put three key questions to them to help us better understand its potential impact on the field service sector...

Choosing the Most Effective FSM Provider

Sep 07, 2017 • FeaturesMArne MArtinresearchBill PollockservicepowerSoftware and Appssoftware and appsStrategies for Growth

Research conducted by Bill Pollock, president and principal consulting analyst at Strategies For GrowthSM (SFGSM) reveals that selecting a Field Service Management (FSM) solution often requires months – if not years – of due diligence to...

UK/Europe Field Service Organisations (FSOs) continue to invest in new technologies and analytics

Jun 15, 2017 • FeaturesManagementmplsystemsresearchBill PollockStrategies for GrowthSusannah RichardsonUK

"Bill Pollock, President Strategies for GrowthSM takes a look at some of the findings of their 2017 Field Service Management Benchmark Survey to explore the degree to which UK Field Service Organisations are  investing in new technologies and...

How the Internet of Things (IoT) Is Transforming Field Service

Feb 17, 2017 • FeaturesFuture of FIeld ServicePollock On ServiceBill Pollockfield servicefield service managementIoTStrategies for Growth

The Internet of Things has been positioned as the key technology that will lead to a true evolution of field service delivery. Bill Pollock, President of Strategies for GrowthSM looks at the challenges revealed in his latest benchmarking...

Research Report: Benchmarking Field Service in the UK & Europe, Part Two

Jan 12, 2016 • FeaturesKironaResearchBill Pollockfield servicefield service managementStrategies for Growth

Are UK field service companies keeping pace with the rest of the world? In Part One of this exclusive four-part benchmarking report for Field Service News, Bill Pollock, President & Principal Consulting Analyst, Strategies for Growth SM, revealed...

Research Report: Benchmarking Field Service in the UK & Europe, Part One

Jan 05, 2016 • Featuresfuture of field serviceKironaresearchResearchBill Pollockfield servicefield service managementStrategies for Growth

Are UK field service companies keeping pace with the rest of the world? In this exclusive four-part report for Field Service News,  Bill Pollock, President & Principal Consulting Analyst, Strategies for Growth SM, explores how UK companies...

#FSN20 – The Twenty most influential people in field service: Part Four

Feb 19, 2015 • FeaturesaberdeenAly PinderFSN20FujitsuFuture of FIeld ServiceHilbrand RustemaMartin SummerhayesNoventumBill PollockIBMSteve DowntonSteve StreetStrategies for Growth

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a...

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