One in five managers admit staff feel more like drivers than engineers

Sep 23, 2019 • fleetSpare Partsspare parts managementspare parts logisticBT

One in five decision makers admit their staff tend to feel more like drivers than engineers, according to recent figures collected by BT Final Mile.

What Makes a Smart Locker “Smart”?

Aug 30, 2019 • FeaturesbyboxSmart ServicesSpare Parts

In today’s connected world everything from phones to fridges have become smart. In service logistics we are now seeing the smart locker coming to prominence. But how exactly do they work and what benefits do they bring to field service? Claudine...

Staying on Track of the Supply Chain

Aug 26, 2019 • Featuresservice supply chainSpare Partssupply chainspare parts logistic

Kevin Little from logistics firm PiVAL International outlines three ways to keep on top of your supply chain.

Next-Gen Tech Will Benefit SCM Market, Report Finds

Aug 22, 2019 • Newsfrost & sullivanservice supply chainSpare Partssupply chainSupply Chain Logisticsreport

Tech nologies such as AI, ML, blockchain and robotics will drive multiple growth opportunities in Supply Chain Market, research suggests. Frost & Sullivan’s latest analysis, Growth Opportunities in the Internet of Things-enabled Supply Chain...

Is your Parts Manager a Futurologist?

Jul 08, 2019 • FeaturesParcel HoldersSpare Partsspare parts management

Ed Fraser, Managing Director at Parcel Holders responds to a Field Service News article on spare parts being the "black sheep" of the sector and wonders what role the supply chain will play in parts logistics...

FM service providers waste millions on poor management of spare parts

Jun 24, 2019 • FeaturesbyboxSpare Partsspare parts management

ByBox, providers of smart locker technology and field service solutions, reveals that the management of spare parts in the facilities management (FM) sector is inefficient and costing the industry millions. That’s the message from research...

Feeling Like A Spare Part

Jun 06, 2019 • Features3D printingfuture of field serviceSpare Parts

Spare parts, once the lifeblood of company’s service-centred ethos, is being challenged by the sector’s move to servitization. Will the next 12 months see firms cannibalise their spare parts programme or will the supply chain management see a new...

Selecting Spare Parts for Additive Manufacturing

Jun 04, 2019 • Features3D printingmanufacturingSpare PartsAdditive Manufacturing

Additive Manufacturing has long been touted as a major solution to be embraced if we are to resolve many of the challenges of the service supply chain. However, identifying which parts are suitable for such an approach is a key part of adopting...

Are you on Board the Customer Service Bandwagon?

May 29, 2019 • Featurescopperbergfuture of field serviceField Service SummitSpare PartsSpare Parts Summit

Rohit Agarwal, Editorial Director with Copperberg, shares his reflections on a series of discussion groups he recently co-chaired with Field Service News’ Editor-in-Chief Kris Oldland at the Field Service Summit, where over 120 senior field...

Is Parts Management the Black Sheep

May 14, 2019 • FeaturesSpare Parts

For a long time we’ve been focused on getting the right engineer, to the right place, at the right time - but without the right parts getting there as well it all becomes a moot point. It is time we turn our efforts to parts management writes...
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