ARCHIVE FOR THE ‘software-apps’ CATEGORY

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsCustomer Effect ScoreCustomer Servicemobile workforce managementNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic Updates

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Two Tesseract systems become one as XMA takes over Viglen

Aug 26, 2016 • FeaturesSoftware & AppsCase Studiescase studySoftware and AppsTesseract

What happens when two IT giants using different versions of Tesseract’s service management software decide to merge? In 2015, IT solutions provider XMA found out by embarking on a major systems amalgamation with Alan Sugar’s company Viglen.

Contractor job management app from Okappy

Jul 07, 2016 • Software & AppsNewsOKappyfield service managementSoftware and Apps

A contractor job management platform for field service and facilities companies has been developed by UK software company Okappy.

One step beyond...

Jun 30, 2016 • FeaturesSoftware & AppsservicemaxSoftware and Apps

With the recent launch of ServiceMax Service Performance Metrics™ the Californian based field service software provider has created a new tool that sits between the worlds of consulting and technology. But what exactly is Service Performance...

Empowering field service engineers through mobile technology

Jun 23, 2016 • FeaturesSoftware & AppsZafireSoftware and Apps

Chris Beling, Commercial Director at Zafire, looks at the connection between ‘empowering field service engineers’ and customer satisfaction and some of the business benefits those organisations, who have already made the connection, are...

Case Study: Transforming service with the latest field service technology

Jun 14, 2016 • FeaturesSoftware & AppsCognito iQKonica MInoltaCase Studiescase studySoftware and Apps

Rebecca Barnett, VP Marketing Cognito iQ guides us through how they worked with Konica Minolta to improve far more than just service standards...

FieldAware continues expansion with internationalization and leading accounting software integrations

May 16, 2016 • Software & AppsNewsFieldAwareSoftware and Apps

FieldAware, a leader in mobile, cloud-based field service automation solutions, has announced the availability of its Spring product release, the latest software release for its mobile field service management solution.

Kony and Cognizant join forces on new class of mobile solution

Apr 28, 2016 • Software & AppsNewsCognizantKonySoftware and Apps

Leading mobility specialists Kony and Cognizant are joining forces to deliver a new class of mobile enterprise solutions. The two companies have announced they will jointly develop and deliver solutions spanning enterprise mobile applications,...

Webinar: Optimised Scheduling Q&A

Dec 18, 2015 • videoSoftware & AppsFuture of FIeld ServiceresourcesWebinarsfield service managementIFSscheduling

In the above video you'll find the Q&A session from our most recent webinar run in partnership with service management software specialists IFS where Field Service News Editor-in-Chief, Kris Oldland spoke with scheduling expert Daryl Dudey of IFS.

Microsoft Dynamics: prioritising the customer service experience

Dec 17, 2015 • FeaturesSoftware & AppsCustomer Servicemicrosoft dynamicsfield service managementService ManagementSoftware and Apps

Smarter customer engagement, an interactive customer service hub and streamlined knowledge management are some of the enhancements Microsoft will introduce to its Dynamics CRM platform in 2016. Microsoft Dynamics General Manager Bill Patterson gave...

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