ARCHIVE FOR THE ‘software-and-apps’ CATEGORY

Case Study: UK's largest gaming operator reduce costs by 88% and increase efficiency of field workers

Nov 28, 2013 • FeaturesCRMgamestecmobile workforce managementmplsystemsCase Studiescase studySoftware and Apps

Gamestec, the largest gaming and amusement machine operator in the UK, provides services for over 35,000 machines in 10,500 locations. With many decades’ of experience, the company prides itself on the level of service it offers its customers...

Verint and Intelcom work together to provide the "complete" workforce management and contact centre solution

Nov 20, 2013 • Newscontact centreintegrated platformoptimisationverintworkforce managementintelcomSoftware and AppsUncategorized

With a fully integrated product across the two companies customers are set to benefit from one integrated contact centre solution based on Intelecom Connect and Verint Impact 360 workforce management Software. The offering is available in one...

ALS Environmental utilise scheduling software to optimise collection of hundreds of samples a week

Nov 15, 2013 • NewsOptimisationparagon routingscheduling softwareSoftware and Apps

ALS Environmental has selected Paragon routing and scheduling software to plan collections and deliveries of water, earth and air samples for testing at its specialist laboratories. The analytical services company has installed Paragon's Multi...

SaaS field service revolution levels the playing field

Nov 12, 2013 • FeaturesFuture of FIeld Servicemobile workforcemobile workforce managementmobile workforce newsfield serviceSaaSSoftware and AppsSoftware as a Service

Software as a Service (SaaS) has been much heralded as a software delivery method that is set to revolutionise the way businesses operate. Often it is seen as being at the heart of business technology in the future.  In the field service industry...

Big Data and Field Service

Nov 10, 2013 • FeaturesNewsFuture of FIeld Servicemobile workforce managementbig dataSoftware and Apps

It’s been one of the biggest buzz words in boardrooms across the globe now for a number of years and if you look across any technology website you are sure to find an article or two shouting about it’s apparent all encompassing power, but what...

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