ARCHIVE FOR THE ‘software-and-apps’ CATEGORY

A Mobile App Empowers Technicians, Enables Differentiated Customer Service

Sep 29, 2021 • FeaturesDigital TransformationSoftware and AppsGLOBALPraxedo

In the third and final article of a series of excerpts from a recent white paper published by Praxedo, we look at the role of technology in empowering technicians to enhance customer relationships.

Apple Issues Urgent iPhone Software Update to Address Critical Spyware Vulnerability

Sep 24, 2021 • NewsAppleCyber SecurityDigital TransformationSoftware and AppsGLOBALSYNOPSYSCYBEREASON

Tim Mackey, principal security strategist at the Synopsys Cybersecurity Research Centre, and Sam Curry, chief security officer at Cybereason, comment on the news that Apple has updated its software for iPhones to address a critical vulnerability.

The Right Field Service Management Software Massively Increases Efficiency

Sep 22, 2021 • FeaturesDigital TransformationSoftware and AppsGLOBALPraxedo

In this second feature from a series of excerpts from a recent white paper published by Praxedo, we look at how the right field service management software for your organisation can massively increase efficiency.

Working on Paper is Slow, Expensive, and Comes With Significant Risks

Sep 15, 2021 • FeaturesDigital TransformationSoftware and AppsGLOBALPraxedo

In the first article of a series of excerpts from a recent white paper published by Praxedo, we discuss how outdated operations can lead to losses to field services organisations and why it's important to switch to digital.

Embracing The Future, While Remaining Anchored to Excellence

May 20, 2021 • FeaturesSalesforceSoftware and AppsCovid-19Remote ServicesMichael Maoz

In many ways the world in which we operate has changed so radically that the work-flows of just two years ago may today seem antiquated and outdated for many of us in the field service sector. Yet at the same time when it comes to the...

Realising Optimised Field Operations

Feb 16, 2021 • FeaturesWhite PaperDigital Transformationfield service managementSoftware and AppsEsri UK

In this final excerpt from a recent white paper published by Esri UK, now available at Field Service News, we look further at the importance of location intelligence and discuss how organisations can achieve optimised field operations.

Location Intelligence Helps Organisations Improve Efficiency and Refine their Field Operations

Feb 09, 2021 • FeaturesWhite PaperDigital Transformationfield service managementSoftware and AppsEsri UK

In this second excerpt from a recent white paper published by Esri UK, now available at Field Service News, we look at two case studies of how location intelligence helps organisation improving efficiency and refine field operations.

Using the Power of Location in Field Service Operations

Feb 01, 2021 • FeaturesWhite PaperDigital Transformationfield service managementSoftware and AppsEsri UK

In this new series of excerpts from a recent white paper published by Esri UK, now available at Field Service News, we discuss how to digitally transform field operations using the power of location.

Online Scheduling and Payments Key to Customer Retention, Report Finds

Apr 23, 2020 • NewsSoftware and AppsSurveyWorkiz

Survey from Workiz on online trends show customer preference for digital booking and payments when booking home service visits.

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