Assessing the Right Software and Hardware for Remote Service Delivery

Jul 29, 2021 • FeaturesAly PinderDigital TransformationHardwareSoftwareDigital SymposiumRemote Services

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service...

Panasonic Ensures Customer Experience Consistency With IFS Remote Assistance

Jul 20, 2020 • NewsPanasonicRemote AssistanceDigital TransformationIFSSoftware

IFS, the global enterprise applications company, announces that Panasonic Appliances Air-Conditioning Europe, a leading provider of heating and cooling solutions, has chosen IFS Remote Assistance™, to enable installers, field technicians,...

BRITA Redesigns Drinking Water Service With Comprehensive Solution from IFS

Jul 10, 2020 • NewsWorkforce SchedulingDigital Transformationfield service managementIFSSoftwareBRITA

IFS, the global enterprise applications company, announces that BRITA, one of the world’s leading companies in drinking water optimization, has selected IFS’s comprehensive service management solution covering field service management, workforce...

Greggs increases efficiency of Shop Maintenance service using Aeromark

Sep 20, 2019 • Software & AppsNewsaeromarkRetailSoftware

Real-time service management platform drives 146 per cent productivity improvement with four extra jobs completed, per engineer, per day on average.

NCP Release New Client Features for Windows

Aug 30, 2019 • Newsremote serviceWindowsSoftwareSoftware and Apps

New VPN clients feature IPv4/IPv6 dual stack support and quality of service module.

Sharpen Your Tools

Apr 09, 2019 • FeaturesManagementAugmented RealitypanelDigital TransformationdigitizationScopeARservicemaxSoftwareData ManagementCustomer Satisfaction and Expectations

A panel debate on the best digital tools for achieving top-end service, strayed from shortlisting technologies and focused more on the end-user impact. Field Service News’ Deputy Editor Mark Glover attended the session – part of Field Service...

Kirona Launch Workflow Management Solution

Mar 19, 2019 • NewsSoftwareSoftware and Apps

New software will bring together back-office team, mobile workforce and customers.

Interactive content on employee communication platforms encourages productivity, study says

Mar 18, 2019 • NewsmanagementEmployee EngagementSoftware

Study shows deskless workers will engage more with videos, private messaging and comment functionality when using firm's employee communication tool.

Upskill roll out AR Platform to Android and iOS

Mar 15, 2019 • NewsAndroidAugmented RealityMobilitySmart GlassessmartphonesSoftwaretabletsMicrosoft HoloLens

Firm's AR software will now work across smartphone and tablets, complimenting its smart glasses functionality. 

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