It’s Good to Talk to Improve

Dec 27, 2018 • Featuresfield serviceManagementmobile workforce managementNetworkingNick FrankPeer to peer learningService CommunityService ManagementSi2 partners

The UK Service Community is a group of professionals who are passionate about service and believe in sharing ideas and experiences in order to improve. It is a community in the true sense of the word in that there is no legal entity, no sponsors,...

Augmented Knowledge: Combining Knowledge Management with Augmented Reality and People...

Nov 14, 2018 • Augmented RealityFeaturesfield servicefield service managementfield service technologyField TechnologiesFuture of FIeld ServiceKnowledge Managementmobile workforce managementNick FrankPeter MaierRemote AssistanceService ManagementSi2 partners

We've been asking for some time now how Augmented Reality will fill its potential as a central fulcrum within the future of field service. For Nick Frank the key is for it AR to become entwined with Knowledge Management... 

Research Report: Should we still be promoting from within when appointing Service Managers? (Part Two)

Aug 23, 2018 • Featuresfield servicefield service managementManagementNick FrankRecruitmentresearchResearchService LeadershipService ManagementService ManagerService People MattersSi2 partnersTalent DevelopmentTrainingWorkammoWorkforce Managemnet

Across recent weeks here on we've published a series of features analysing an exclusive research project run in partnership with Si2 Partners, WorkAmmo and Service People Matters.

Are companies adopting AR for field service?

Aug 20, 2018 • ARAugmented RealityConnected productsDigital TwinsFeaturesfield servicefield service managementManagementmobile workforce managementPredictive maintenanceService DeliveryService ManagementSi2 partnersTitos Anastassacos

Titos Anastassacos from Si2Partners shares with us some interesting insight on Augmented Reality from their recent research-based reports...

Research Report: Should we still be promoting from within when appointing Service Managers? (Part One)

Aug 16, 2018 • Featuresfield service managementField Service PodcastManagementNick FrankresearchresourcesService LeadershipService ManagementService ManagersService People MattersService RecruitmentSi2 partnersWorkammoWorkforce Managewment

Previously on we published an analysis of an exclusive research project run in partnership with Si2 Partners,WorkAmmo and Service People Matters where we revealed that 57% of field service organisations prefer to promote...

The Field Service Podcast: series 2 episode 5 - The ageing workforce and the millennial army

Aug 08, 2018 • Ageing Workforce CrisisDevelopmentFeaturesfield servicefield service engineersfield service managementField Service ManagerManagementMIllennialsNick FrankPodcastRecruitmentService ManagementService ManagerService People MatterSi2 partnersWorkammo


Kris Oldland, Editor-in-Chief, Field Service News talks to nick Frank, Founding Partner, Si2 Partners, about some of the key findings of a recent research project recently undertaken by the two companies that explored emerging trends in the...

Three steps to Digital Servitisation business growth

Jul 11, 2018 • Advanced ServicesdigitalisationFeaturesHarold WassermanManagementNick FrankServitizationServitizationSi2 partners

Nick Frank, Si2 Partners and Harald Wasserman explore the growing conversation around digital servitization as they attempt to break down the whole challenge around digitalisation into smaller more practical actions which leaders can take to make...

Before Data Analytics Think Problem to Solve

May 29, 2018 • AIArtificial intelligenceData Analyticsdata scienceData ScientistsEric TophamFeaturesMachine LearningManagementNick FrankSi2 partnersThe Data Analysis Bureau

Mashed up by machine learning? Dumbfounded by data science? Agnostic about AI? Nick Frank, Managing Consultant, Si2 Partners doesn’t promise to the provide all the answers, but he can offer some crucial insight into the management process on...

Key Competencies Of Great B2B Service Leaders

Apr 23, 2018 • Dag GronevikFeaturesManagementNick FrankRichard CowleyService LeadershipService People MattersService SalesSi2 partners

With service becoming more and more integral to business strategies across the globe the role of the service leader is equally becoming increasingly crucial within successful organisations. Nick Frank, Principal Consultant and Founder of Si2...

Don’t be caught in the Emperor’s new clothes. First focus on the customer!

Feb 18, 2018 • AftermarketCarterpillardigitalisationFeaturesMAN UKManagementNick FrankOutotecSercoSi2 partnersSKF

Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of...

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