ARCHIVE FOR THE ‘si2-partners’ CATEGORY

Skilling up for Digital

Jul 07, 2020 • FeaturesDigital TransformationField Service Engineer TrainingSi2 partnersManaging the Mobile Workforce

Competencies needed to get your workforce digital ready refer not only to technology, but more importantly to people’s skills. In short, Digital Transformation is less about technology and more about people writes Julia Moeller of Si2 Partners...

Now is the Time for Strong, Decisive Leadership

Jun 18, 2020 • FeaturesVideoSi2 partnersCovid-19Leadership and StrategyDigital Symposium

In the first of our series of features looking towards building a new normal that was better than what we had before,  with the insights collated from the many panel sessions hosted by Kris Oldland throughout the pandemic, we begin with...

The Importance of Levity in Intense Times

Mar 29, 2020 • FeaturesKris OldlandNick FrankRemote Assistancefield servicefield service managementSi2 partnersremote workingcorona virusCovid-19Harald Wasserman

An unexpected but amusing cameo in a recent live stream with Nick Frank and Harald Wasserman not only brought a welcome moment of levity but also shone a spotlight on an important, but often overlooked aspect of remote working. Kris Oldland,...

Customer Portal – Don’t get caught naked!

Dec 10, 2019 • FeaturesNick FrankSi2 partnersCustomer Satisfaction and Expectations

Nick Frank shares his thoughts on how to implement a successful customer portal...

The Service Sales Trusted Advisor Role In Achieving Customer Success

Aug 06, 2019 • FeaturesNick FrankSi2 partnersTrusted Advisor

The Trusted Advisor mindset is not only a core to service technicians, it is also fundamental to those that sell services and integrated solutions. Nick Frank explains why...

It’s Good to Talk to Improve

Dec 27, 2018 • FeaturesManagementNick Frankfield serviceService CommunityService ManagementSi2 partnersNetworkingPeer to peer learningManaging the Mobile Workforce

The UK Service Community is a group of professionals who are passionate about service and believe in sharing ideas and experiences in order to improve. It is a community in the true sense of the word in that there is no legal entity, no sponsors,...

Augmented Knowledge: Combining Knowledge Management with Augmented Reality and People...

Nov 14, 2018 • FeaturesAugmented RealityFuture of FIeld ServiceKnowledge ManagementNick FrankRemote Assistancefield servicefield service managementfield service technologyService ManagementSi2 partnersField TechnologiesPeter MaierManaging the Mobile Workforce

We've been asking for some time now how Augmented Reality will fill its potential as a central fulcrum within the future of field service. For Nick Frank the key is for it AR to become entwined with Knowledge Management... 

Research Report: Should we still be promoting from within when appointing Service Managers? (Part Two)

Aug 23, 2018 • FeaturesManagementNick FrankRecruitmentresearchResearchWorkammofield servicefield service managementService LeadershipService ManagementService ManagerService People MattersSi2 partnersTrainingTalent DevelopmentWorkforce Managemnet

Across recent weeks here on fieldservicenews.com we've published a series of features analysing an exclusive research project run in partnership with Si2 Partners, WorkAmmo and Service People Matters.

Are companies adopting AR for field service?

Aug 20, 2018 • FeaturesManagementARAugmented RealityConnected productsPredictive maintenanceDigital Twinsfield servicefield service managementService DeliveryService ManagementSi2 partnersTitos AnastassacosManaging the Mobile Workforce

Titos Anastassacos from Si2Partners shares with us some interesting insight on Augmented Reality from their recent research-based reports...

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