ARCHIVE FOR THE ‘servitization-and-advanced-services’ CATEGORY

Plotting a Path from Legacy Systems to 3.0

Dec 21, 2021 • FeaturesWhite PaperOverITCovid-19Servitization and Advanced Services

In the last feature from a recent white paper we published in partnership with OverIT, we analyse the key aspects of migrating from a legacy system to a new FSM solution.

The Expectations from 3.0

Dec 14, 2021 • FeaturesWhite PaperOverITCovid-19Servitization and Advanced Services

In the second feature from a white paper we recently published in partnership with OverIT, we take a look at what tools are included in the new FSM solutions and how they have evolved from the previous iteration of FSM software that we are...

A New Cycle of Disruption

Dec 07, 2021 • FeaturesWhite PaperOverITCovid-19Servitization and Advanced Services

Field service has changed dramatically in the last 18 months, although we were already on a path of development from one phase of our evolution to the next as an industry.

In the first excerpt from a recent white paper we published in...

Is there a correlation between Servitization and Digital Transformation?

Dec 01, 2021 • FeaturesDigital TransformationIFSSarah NicastroSimPROdurabookServitization and Advanced ServicesIwi LinRicky Sevta

Kris Oldland, Editor-in-Chief, Field Service News reflects on the alignment of digital transformation and servitization - the two key trends driving innovation and evolution in our industry... 

The Difference between Customer Satisfaction, Customer Experience and Customer Success

Oct 08, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Servitization and Advanced Services

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Why co-creation is increasingly becoming the secret to successful service delivery design

Sep 30, 2021 • FeaturesresearchHSOServitization and Advanced ServicesCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

 

Why field service companies are increasingly turning to servitization?

Sep 28, 2021 • FeaturesresearchHSOServitization and Advanced ServicesCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

Is Remote Service Here to Stay?

Sep 17, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

Deconstructing the Service Delivery Value Chain and Research What Your Customer Wants

Sep 15, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

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