ARCHIVE FOR THE ‘servitization-and-advanced-services’ CATEGORY

Manufacturers Admit Challenges With Customer Expectations, Study Shows

May 12, 2020 • NewsNoventumOutcome based servicesHSOServitization and Advanced ServicesCustomer Satisfaction and ExpectationsEMEA

New research into the digital service trends of large manufacturers shows they are lacking the necessary IT infrastructures and are struggling to meet the expectations of customers in the servitization era.

Live Webinar to Preview World Servitization Conference

May 01, 2020 • NewsProfessor Tim BainesServitizationServitization ConferenceServitization and Advanced Services

A webinar hosted by Professor Tim Baines previewing September's World Servitization Conference will feature manufacturers exhibiting at the event and hosted on the 5th May 2020

The Human in the Digitally Enabled Product Service System

Apr 09, 2020 • future of field serviceLucenre UniversityServitizationShaun WestThe View from AcademiaServitization and Advanced Services

 

Dr. Shaun West, of Lucerne University, explains why increasingly it seems that we have made the mistake of designing services with the machine in mind and us mere humans are developing a habit of just getting in the way...

Everything You've Got Used to Will Change

Feb 24, 2020 • FeaturesAugmented Realityfuture of field serviceVirtual RealityServitizationServitization and Advanced Services

We asked Bill Pollock to predict what he thinks 2020 will bring. Typically, he went beyond the next 12 months and horizon-scanned into the not so distant service future where failure to keep-up could mean the end of your offering.

First World Servitization Conference Bills Key Industry Names

Feb 19, 2020 • NewsProfessor Tim BainesServitizationServitization ConferenceServitization and Advanced Services

Industry and academia combine for new servitization event.

Brave New World: Digitalisation and Servitization

Feb 17, 2020 • NewsKPIsResearchfield serviceServitizationKey Performance IndicatorServitization and Advanced Services

In the first part of a new series of features in which we will explore the latest exclusive field service research findings, we explore how KPIs are changing in a world of servitization, IoT and changing demographics... 

Build Your Advanced Service Sales Model

Jan 29, 2020 • Featuresmanagementmore momentumServitizationServitization and Advanced Services

Advanced services need advanced sales models to succeed, says moreMomentum's Jan van Veen.

Service's Most Significant Shift?

Jan 15, 2020 • FeaturesFuture of Feld ServiceProfessor Tim BainesServitizationSustainabilitySyncronServitization and Advanced Services

The next decade will see manufacturers come under pressure to ensure their processes are significantly more sustainable. But what role can service play in this shift? Through technology and servitization, Mark Glover discovers a strong will in...

Servitization: where theory meets practice

Dec 09, 2019 • Featuresfuture of field serviceServitizationThe View from AcademiaServitization and Advanced Services

Chris Raddats from the University of Liverpool and previous guest on the Field Service Podcast looks forward to the issues that might dominate the servitization agenda over the coming years...

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