ARCHIVE FOR THE ‘servitization-2’ CATEGORY

It All Begins And Ends With The Customer

Dec 07, 2017 • FeaturesFuture of FIeld ServicePaul WhiteIFSServitizationCustomer Satisfaction and Expectations

Paul White, Director, Customer Engagement Solutions, IFS explains that even with all the data in the world - the most important step to improving the customer experience is understanding what the customer wants...

Editorial Leader: Field Service News issue 19 - Choices

Oct 17, 2017 • FeaturesLeaderMagazine (digital editions)MArne MArtinNick FrankOutcome Based SolutionsresourcesBill PollockFelix KeiderlingJim BastonServitization

Field Service News Editor-in-Chief, Kris Oldland discusses the fact that the choices field service companies are facing today wider ranging and more critical to success than ever before and gives us an overview of what to expect in Field Service...

Servitization: Plain Sailing or Choppy Seas?

Oct 05, 2017 • FeaturesManagementABBaston universityFelix KeiderlingServitization

Kris Oldland talks to Felix Keiderling, General Manager responsible for Global Service Business Development and Product Management of ABB Turbocharging shortly after his presentation at the Spring Servitization Conference in Lucerne, to find out...

Minds and Machines

Sep 14, 2017 • FeaturesAPMOutcome based servicesGE DigitalScott bergservicemaxServitizationSoftware and Apps

It has now been ten months since GE Digital acquired field service management solution provider for a cool $915 Million. Even against a backdrop of constant M&A activity within our industry, it was a deal that made the wider world sit up and pay...

Product as a Service

Sep 01, 2017 • FeaturesManagementOutcome based servicesProducts as a ServiceCoen JeukensServitization

Coen Jeukens, CSO, D-Essence, explores the developing world of Products as a Service and the increasing drive both from customer pull and vendor push towards outcome based business and service models...

Field Service News @ Spring Servitization Conference ft. Prof. Tim Baines

Aug 22, 2017 • videoAston Centre for Servitization Research and PractiFuture of FIeld ServiceServitizationSSC 2017tim baines

Kris Oldland, Editor-in-Chief, Field Service News talks to Professor Tim Baines of the Aston Centre for Servitization Research and Practice, about the key themes at their 2017 Spring Servitization Conference held in Lucerne and how Servitization...

Could field services boost the UK government’s industrial strategy?

Aug 21, 2017 • FeaturesBrexitFuture of FIeld ServiceWeetabixservicemaxServitizationSpencer Earp

With Article 50 triggered and Brexit negotiations underway Spencer Earp, Senior Vice President EMEA & APAC for ServiceMax, a GE company asks just how important can field services be for UK PLC...

New book outlines a step-by-step path to servitization

Jul 30, 2017 • FeaturesManagementAndy NeelyWolfgang UlagabooksChristian KowalkowskiDr. Michael ProvostHoward LightfootServitizationServitization Conferencetim baines

With the topic of Servitization gaining more and more traction both in manufacturing circles and beyond a new industry book that provides a roadmap to making the shift towards advanced, outcome based services could well be of vital use for...

Editorial Leader: Field Service News issue 17 - All Change

Jun 13, 2017 • FeaturesAGeing WorkforceAugmented Realitycrowd serviceMagazine (digital editions)ClickSoftwareDigital IssueIFSIoTservicemaxservicepowerServitizationsolarvistatelogisAsolvi

Kris Oldland deliver's his editorial leader in issue 17 of Field Service News where our theme was the ever changing nature of field service...

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