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THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR? (PART 2)

Mar 20, 2018 • Augmented RealityCommoditizationData DrivenFSMfuture of field serviceJan Van VeenMachine LearningmanufacturingMerged RealityMichael BlumbergMonetizing ServicemoreMomentumBill PollockBlumberg Associatesclouddigitalisationfield service managementServitizationStrategies for GrowthUncategorized

In the Big Discussion, we will take one topic, bring together three leading experts on that topic and put three key questions to them to help us better understand its potential impact on the field service sector...

Key factors for manufacturing companies to invest in advanced services

Mar 05, 2018 • FeaturesManagementAdvanced Services GroupAnnick PerrymanufacturingNoventumServitizationValue ChangeServitization and Advanced Services

Annick Perry, Senior Project Manager, Noventum gives us some insight into the findings of a recent research project that Noventum and Aston Universities Advanced Services Group have undertaken to look at Advanced Services Trend within...

Leader: Digitalisation, Uberization, Servitization

Mar 02, 2018 • FeaturesAlastair Clifford-JonesAnup SharmaMagazine (digital editions)Michael BlumbergRei KasaiDave YarnoldInternet of ThingsservicemaxServitizationTeleflexCustomer Satisfaction and Expectations

As we enter into another year it seems like the speed at which our industry seems to be hurtling forward is showing little signs of slowing down.

A Field Service Leaders Survival Guide For Dealing with Digital Transformation, Servitization, and Uberization

Feb 20, 2018 • FeaturesManagementAugmented RealitymanufacturingMichael BlumbergBlumberg Advisory Groupdigital disruptiondigitalisationIoTServitization

The digital revolution in the field service sector is continuing to move forward at pace, Michael Blumberg, Principal Consultant, Blumberg Advisory Group helps us keep track...

Why field service systems of the future simply have to be part of a wider platform...

Feb 05, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServiceChet ChauhanField Service LightningIBM WatsonSalesforceSalesforce EinsteinServitizationCustomer Satisfaction and Expectations

Salesforce’s VP of Product Management Chet Chauhan, explains why for those companies seeking to embrace a vision of outcome-based services at the heart of their business future, the platform approach is vital...

When Digital Transformation And Customer Expectation Collide: The Field Service Predicament

Jan 31, 2018 • FeaturesFuture of FIeld ServiceMark BrewerDigital TransformationIFSServitizationCustomer Satisfaction and Expectations

Mark Brewer, Global Industry Director for Service Management, IFS explores how service organisations can leverage digital transformation to improve customer service and exceed expectations...

What Does Preventative Maintenance Mean For Parts Management...

Jan 22, 2018 • Features3D printingAftermarketAsset ManagementAsset Performance ManagementAugmented RealityAutonomous VehiclesdronesErik KjellstromIoTservicemaxServitizationSyncronParts Pricing and Logistics

What will the impact of servitization and the move to preventative maintenance that it entails have on parts and inventory management? Erik Kjellstrom, Pre-Sales Manager, Syncron tackled this question at the Aftermarket Conference in Hamburg last...

Are You Preparing Today For Tomorrow’s Field Service Leadership Challenges?

Jan 15, 2018 • FeaturesFujitsuFuture of FIeld ServiceRajat KakardigitalisationIndustrie4.0ServitizationTelco

One of the most important presentations at this year’s Field Service Europe Conference was delivered by Rajat Kakar, VP, Head of Product Related Services Business, Fujitsu as he tackled the question of what leadership will look like in the...

Monetising the Impact of the IoT in Field Service

Jan 05, 2018 • FeaturesFuture of FIeld ServiceIoTService RevenueServitizationStrategy for Growth

Bill Pollock, President, Strategies for GrowthSM tackles one of the biggest questions smart Field Service Directors are asking themselves today - how to make money from IoT based field service delivery...

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