ARCHIVE FOR THE ‘servicepower’ CATEGORY

Key Things to Look for in a Security Services Management Solution

Dec 20, 2018 • Bill PollockFeaturesfield servicefield service managementfield service softwareSecurityService ManagementservicepowerSoftware and AppsStrategies for GrowthSM

As part of an excellent analysts paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here we take a look at an excerpt from that paper...

Marne Martin appointed as President of IFS’s Service Management Business Unit and CEO of WorkWave

Aug 21, 2018 • Darren Roosfield servicefield service managementfield service technologyIFSIFS FSM 6MArne MArtinmobile workforce managementNewsService ManagementservicepowerSoftware and Apps

Accomplished industry veteran to lead IFS’s Global Service Management initiatives as IFS, the global enterprise applications company, announces the appointment of field service industry veteran Marne Martin as President of IFS’s Service...

Beyond the Sale

Jun 21, 2018 • Customer ExperienceFeaturesIoTManagementmanufacturingproduct lifecycle ecosystemSamir GulatiService Deliveryservicepower

Samir Gulati, Chief Marketing Officer, ServicePower explains why savvy service organisations understand that building an excellent customer experience must begin from the first interaction, but must continue through every service touch point...

Connecting Consumers: Great field service is more than just better visibility

Apr 17, 2018 • Artificial intelligenceConnected CustomerFeaturesIntegrated Contractor ManagementMobileOPtimizationSamir GulatiservicepowerSoftware and Apps

Samir Gulati, Chief Marketing Officer with ServicePower joins the exclusive ranks of Field Service News associate columnists and in his first article explains why in a world of increasing customer demands field service delivery needs to be the...

What is Field Service Technician Enablement?

Feb 28, 2018 • Artificial intelligenceFeaturesIntelligent PortalsManagementMArne MArtinMobile TechnologyservicepowerTechnician Enablement

Field Service Technician enablement is both an important topic but also a frequently rolled out buzz-phrase that we hear within our industry. Marne Martin, CEO of ServicePower digs deeper into the topic and helps us cut through the hyperbole to...

Not all AI is equal...

Feb 13, 2018 • AIArtificial INtelleingenceCustomer ExperienceFeaturesFuture of FIeld ServiceMArne MArtinservicepower

Marne Martin, CEO of ServicePower explains why Artificial Intelligence is going to be a fundamental part of the future of field service and why not all AI is on an equal footing...

Is Quantum Computing The Future Of Customer Experience And Service Optimisation?

Jan 29, 2018 • Customer ExperienceFeaturesMArne MArtinMergers and AcquisitionsQuantum ComputingservicepowerSoftware and Apps

With a new US patent approved for their Quantum Computing algorithm, Marne Martin, CEO of ServicePower explains her vision for what the future of customer experience excellence will look like and outlines the path her organisation can offer to...

ServicePower combines Artificial Intelligence, new Customer-Centric functionality and improved Mobility in new launch

Nov 29, 2017 • Artificial INtelleingenceCustomer ExperienceNewsservicepowerSoftware and Appssoftware and apps

ServicePower Inc. a market leader in field service management solutions, has recently released a new Customer Experience service solution that combines its patented Artificial Intelligence engine with its new Gantt, maps, dashboards, improved...

Enabling a Faster, Smarter Customer Experience...

Nov 27, 2017 • Artificial intelligenceCranfield UniversityDigitialisationFeaturesMArne MArtinservicepowerSoftware and Apps

Marne Martin, CEO of ServicePower explains why the connected customer is far more than just a marketing buzz phrase and focuses on the benefits of a truly unified platform...

Customer Experience is essential to every member in the field service ecosystem

Sep 20, 2017 • Customer ExperienceFeaturesMArne MArtinservicepowerSoftware and Appssoftware and apps

Marne Martin, CEO of ServicePower describes what field service management professionals should expect from their solution providers and offers some excellent intel on how to pick a partner that is right for your business...

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