Are field service companies at risk of undervaluing social media as a tool within our industry?

Sep 21, 2021 • FeaturesDigital TransformationservicemaxSocial MediaThe View from AcademiaChris RaddatsSeverina CartwrightKatharina Streater

Is social media being woefully underused in our industry, or is it a saturated mass communication tool that lacks the nuance required for effective customer interactions that drive service excellence amongst field service companies? Kris Oldland,...

Keeping Your Assets in Shape

Aug 25, 2021 • FeaturesCoen JeukensservicemaxLeadership and StrategyGLOBAL

In this new article for Field Service News, Coen Jeukens, VP of global customer transformation at ServiceMax, explains how to create a custom fitness plan to keep your assets in shape...

Need to Consolidate Your Tech Stack?

Aug 24, 2021 • FeaturesCoen JeukensservicemaxLeadership and StrategyGLOBAL

In this new article, we look with SimPRO at how field service organisations can consolidate and fully integrate new technologies within their existing technology ecosystem...

ServiceMax: The Tech Company that Refuses to Follow the Script

Aug 16, 2021 • FeaturesDave YarnoldScott bergservicemaxLeadership and StrategyNeil Barua

Having recently caught up with ServiceMax CEO, Neil Barua, Field Service News Editor-in-Chief, Kris Oldland realised just how unusual the story of ServiceMax is amongst tech companies. It is a story of twists and turns and now that Barua is...

ServiceMax to be Listed on Nasdaq after Business Combination with PathFinder and Acquisition of LiquidFramework

Jul 20, 2021 • NewsDigital TransformationservicemaxLeadership and Strategy

ServiceMax, the leader in asset-centric field service management software, announced it has entered into a business combination agreement with Pathfinder Acquisition Corporation, a publicly traded special purpose acquisition company. 

Upsell Leakage: Everything You Need To Know

Jun 01, 2021 • FeaturesCoen JeukensservicemaxLeadership and StrategyGLOBAL

Do you know what your maximum service revenue potential could be based on the product units your organization sells? Is your current service revenue less than this maximum? Do you have a process to upsell service contracts into your existing...

ServiceMax Releases New App ServiceMax Engage to Connect Service Organizations with Their End Customers

Mar 16, 2021 • FeaturesDigital Transformationservicemaxsoftrware and apps

ServiceMax, the leader in asset-centric field service management, announced the debut of ServiceMax Engage, an intuitive mobile application that connects field service organizations with their end customers to increase service visibility, elevate...

Beyond the Headlines: The ServiceMax/Salesforce Partnership

Sep 25, 2020 • FeaturesDigital TransformationSalesforceservicemaxNeil BaruaStacey Epstein

As part of our ongoing series where we go beyond the industry headlines to dig deeper into the news that matters for field service management professionals, Kris Oldland, Editor-in-Chief, Field Service News talks to ServiceMax's Neil Barua and...

Beyond the Headlines: Scope AR Partner with ServiceMax (Part One)

Sep 08, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationScope ARservicemax

A few weeks ago, Scope AR and ServiceMax announced that they had established a partnership that would allow ScopeAR to be embedded into the workflow of ServiceMax users...

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