ARCHIVE FOR THE ‘service-triage’ CATEGORY

How to Reverse the ‘It’s Getting More Complex and Expensive’ Trap

Oct 03, 2018 • Featurescontact centrecustomer engagementmobile workforce managementmplsystemsomni channelfield servicefield service managementIFSService ManagementService TriageSoftware and Appsomnichannel

Across the last few weeks, we've run a mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Complexity Is a Distraction to Delivering your Target Customer Experience

Sep 26, 2018 • Featurescontact centremobile workforce managementmplsystemsomni channelfield servicefield service managementIFSService ManagementService TriageSoftware and Apps

As part of a new mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Communication Channels: Customers Want It Their Way

Sep 20, 2018 • Featurescontact centremobile workforce managementmplsystemsPaul Whitefield serviceIFSService ManagementService TriageSoftware and Appssoftware and apps

As humans, we communicate as readily as we breathe and eat. Whichever generation we are born into the desire to relate to the peer group we grow up with remains a constant. The difference lies in the communication technology at our disposal. in...

AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience

Feb 16, 2018 • NewsArtificial intelligenceAvayaAvaya Avacontact centresCustomer ExperienceFuture of FIeld ServiceService Triage

Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience...

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