Seven Questions to Evaluate your Proactive Service Effectiveness

Mar 28, 2019 • FeaturesManagementBBA ConsultingJim Bastonselling serviceService SalesStrategy

Jim Baston outlines some key considerations for companies looking to improve the service of their sales by fostering a proactive approach to selling service amongst their field service engineers.

Ten Mobile Resource Management Benefits you may not have considered

Sep 10, 2018 • FeaturesFleet Technologyfleet technologyRisk ManagementVerizon ConnectEnterprise Mobilityfield servicefleet managementService ManagementService SalesDummiesFleet RiskMobile ResourceMobile Resource ManagementMRMPayroll

As we conclude our series of excerpts from the exceptional industry guide 'Mobile Resource Management for Dummies', which has been commissioned by Verizon Connect we bring you ten benefits Mobile Resource Management (MRM) can bring to your...

Key Competencies Of Great B2B Service Leaders

Apr 23, 2018 • FeaturesManagementNick FrankRichard CowleyDag GronevikService LeadershipService People MattersService SalesSi2 partners

With service becoming more and more integral to business strategies across the globe the role of the service leader is equally becoming increasingly crucial within successful organisations. Nick Frank, Principal Consultant and Founder of Si2...

How do you build a scalable service sales & delivery model?

Apr 11, 2018 • FeaturesManagementHilbrand RustemaNoventumRosanne Gresnigtselling serviceService SalesThe Service Factory

Rosanne Gresnigt and Hilbrand Rustema at specialist service management consultancy Noventum tackle one of the big challenges all field service organizations face - aligning the core functions of service and sales...

Beyond Great Service: The Solution (Part 3)

Feb 14, 2018 • FeaturesManagementBBA Consultingbeyond great serviceJim BastonSales and ServiceService Sales

As Jim Baston continues the serialisation of his excellent service orientated book Beyond Great Service our protagonist Charlie begins outlining the solution to the sales and service equation to his team of service engineers...

Building a Field Service Lead Program? Consider these Seven Steps...

May 22, 2017 • FeaturesManagementLead managementService Salessumair duttaThe Service Council

Sumair Dutta, Chief Customer Officer at The Service Council offers his insight on how to leverage the untapped power of your field service operations to build additional revenue streams...

Selling maintenance agreements and professional services – It’s probably much easier than you think!

Jun 09, 2016 • FeaturesManagementmanagementBill PollockService Sales

Bill Pollock, President and Principal Consulting Analyst with Strategies for GrowthSM explains why the key to successful service sales lies within understanding your customers and their needs...

Service Sales: How difficult can it be?

Apr 02, 2014 • FeaturesManagementmanagementNick FrankNoventumService Sales

Nick Frank, Consultant with Novetnum Service Management continues his exclusive series looking at building revenue from services...


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