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The Service Manager Handbook: Data, Budgets & Performance

Sep 24, 2015 • FeaturesManagementAdvancefd Field ServiceDatamanagementService Management Handbook

As we continue to bring you extracts from The Service Manager Handbook, published by Advanced Field Service here we look at three quick tips to help you manage your service P&L whilst keeping your field workers happy and motivated…

The Service Manager Handbook: Modelling your ideal customers

Aug 20, 2015 • FeaturesManagementAdvanced Field ServicemanagementService Management Handbook

The field service industry never stands still: new technology, new market conditions, new entrants, new customer requirements…they all make it essential to keep a watching brief on the changing business and technology landscape...

Reviewing your customer service strategy

Dec 19, 2014 • FeaturesManagementAdvanced Field ServiceService Management Handbooksoftware and apps

It’s a given that the customer is your number one priority, however, to satisfy and retain your clients, field service companies need to repeatedly provide a professional service. Here we take another look at a section from the Service Management...

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