ARCHIVE FOR THE ‘service-management’ CATEGORY

Customer Effort Score: Three Ways to Address the Rising KPI

Jul 30, 2019 • Customer Effect ScoreCustomer ExperienceCustomer ServicePaul Whitelamfield servicefield service engineersfield service managementservice engineersService ManagementUncategorized

Paul Whitelam, VP Product Marketing, ClickSoftware, outlines why turning to look at how effective our customers’ are at dealing with issues can shine a light on your own performance and productivity...

Digital Transformation: the engine powering our experience economy

Jul 30, 2019 • FeaturesManagementCustomer ExpectationsCustomer Experiencecustomer satisfactionCustomer ServiceMark Brewermobile workforce managementDigital TransformationExperience Economyfield servicefield service managementIFSService Management

In his previous article for Field Service News, Mark Brewer, Global Industry Director, Service Management, IFS introduced the concept of the experience economy, now he outlines why digital transformation is the key to driving it forwards...

Maintaining Customer Satisfaction with a Remote Field Service Workforce

Jul 30, 2019 • FeaturesCoresystemsCustomer Expectatiooncustomer satisfactionFuture of FIeld Servicemanuel grenacherremote servicefield servicefield service techniciansInternet of ThingsIoTSAPService EngineerService Management

In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...

How local stores need support in the wake of high street bank closures

Jul 30, 2019 • FeaturesManagementRetailbyboxCashless SocietyClaudine Mosserifield servicefield service managementService ManagementUK

Retail in the UK is changing rapidly and it is placing ever greater importance on same-day-fix requirements of solution providers writes Claudine Mosseri, General Manager, Field Services, ByBox explains...

5 Steps to Get a Better Grip on your Field Service Process

Apr 16, 2019 • FeaturesAutomationMicrosoft Dynamics for Field Servicedynamic schedulingdynamic scheduling softwarefield servicefield service automationfield service managementService ManagementSoftware and Appssoftware and appsHSO

This article first published on the HSO blog offers five crucial steps that field service companies can take to get a better handle on the core processes of field service delivery...

5 Key Benefits of Automated Field Service Scheduling

Apr 09, 2019 • FeaturesAutomationMicrosoft Dynamics for Field Servicedynamic schedulingdynamic scheduling softwarefield servicefield service automationfield service managementService ManagementSoftware and Appssoftware and appsHSO

This article first published on the HSO blog offers some key insight for field service organisations that are keen to empower their field service operation with automated field service scheduling...

It’s Good to Talk to Improve

Dec 27, 2018 • FeaturesManagementmobile workforce managementNick Frankfield serviceService CommunityService ManagementSi2 partnersNetworkingPeer to peer learning

The UK Service Community is a group of professionals who are passionate about service and believe in sharing ideas and experiences in order to improve. It is a community in the true sense of the word in that there is no legal entity, no sponsors,...

Technology Buyers Favour Spreading The Cost of Mobile Workforce Computing

Dec 24, 2018 • HardwareNewsPanasonicfield servicefield service technologyhardwareruggedService ManagementTOughbookEnterprise ComputingMobile Workfirce Computing

Technology buyers are in favour of spreading the cost of equipping their mobile workforces with notebooks, tablets and handheld devices, the latest research reveals.

ERM Advanced Telematics Targets Stolen Vehicle Recovery and Fleet Management Market in Latin America

Dec 21, 2018 • Fleet TechnologyNewsfleet technologyfield service managementfleet managementService ManagementtelematicsERM Advanced Telematics

International automotive technology provider ERM Advanced Telematics whose products have been installed in more than 5 million vehicles worldwide, is accelerating its penetration into the Latin American market with its offering for fleet...

Key Things to Look for in a Security Services Management Solution

Dec 20, 2018 • FeaturesBill Pollockfield servicefield service managementfield service softwareSecurityService ManagementservicepowerSoftware and AppsStrategies for GrowthSM

As part of an excellent analysts paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here we take a look at an excerpt from that paper...

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