ARCHIVE FOR THE ‘service-leadership’ CATEGORY

Is Remote Service Here to Stay?

Sep 17, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

Deconstructing the Service Delivery Value Chain and Research What Your Customer Wants

Sep 15, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

What Are the Sectors the Field Service Industry Should Learn From When It Comes to Service Marketing?

Sep 13, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

How Big is the Difference between Upselling Service to Existing Clients and Selling Service to New Clients?

Sep 10, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

What Should Service Directors Focus on to Achieve Successful Service Marketing?

Sep 08, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

The Disconnect between Marketing Leadership and Service Leadership

Sep 03, 2021 • FeaturesMichael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

Challenges and Issues in Service Marketing

Sep 01, 2021 • Michael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

AI Offers a Better Way

Jul 29, 2021 • FeaturesDigital TransformationService LeadershipAquantcustomer experience

In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that Artificial Intelligence opens to make accurate decisions based on concrete data.

Standard BI Tools Aren’t Foolproof

Jul 22, 2021 • FeaturesDigital TransformationService LeadershipAquantcustomer experience

In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating customer risk scorecards and managing workforce performance issues.

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