ARCHIVE FOR THE ‘service-innovation-and-design’ CATEGORY

Service Strategy: Future-Proof Your Ops With A Field Service Hub

Jun 02, 2020 • FeaturesService Innovation and Designmark tatarsky

Marc Tatarsky from FieldAware argues the case for a Field Service Hub as part of a field service strategy. 

Innovative Service Success from Silicon Valley

May 15, 2020 • FeaturesService Innovation and Designworldwide

What can we learn from the social environment of silicon valley and can it be adapted to service? Mark Glover finds out more...

Diversify Your Innovation to Boost Growth

Mar 25, 2020 • FeaturesManagementJan Van VeenmoreMomentumLeadership and StrategyService Innovation and Design

Jan Van Veen, founder of moreMomentum, outlines a crucial approach he has been developing within his peer-sharing community to help service organisations grow through innovation and diversification...

Selling Preventive Maintenance as a Value Add

Feb 11, 2020 • FeaturesmanagementPredictive maintenanceService Innovation and Design

Understanding the various ways in which your customers may perceive value from your services is crucial if you are to be able to effectively sell preventative maintenance based service solutions to them, writes Coen Jeukens...

Reduce Risks of Service Innovation by Experiments

Oct 30, 2019 • FeaturesManagementJan Van VeenService DesignServitizationService Innovation and Design

With experiments you can test all critical assumptions and success factors of your service innovations, get better data and take better decisions before scaling up investment and implementation. As a result, you will only pursue the viable and...

Five Reasons Why a Burning Platform is Bad for Innovation and Change

Jun 03, 2019 • FeaturesJan Van VeenmanagementmoreMomentumBurning PlatformService Innovation and Design

A burning platform is bad for innovation and change because it focuses on an urgent necessity to change. This triggers a defensive attitude causing higher risks for failure, has a lot of collateral damage and does not drive fluid, continuous...

Juniper Announce 5G Improvements

Mar 07, 2019 • News5Gjuniper systemsService Innovation and Design

Expanded portfolio will simplify the transition to a secure, automated and cloud-centric infrastructure with new innovations in metro, edge and core, firm says.

Panasonic Open Customer Experience Hub

Mar 06, 2019 • NewsPanasonicrugged tabletsService Innovation and Design

Panasonic Business has opened its new customer experience centre in the UK, showcasing its range of B2B solutions virtually  and physically including a rugged technology testing centre.

Ericsson lays out vision for cellular IoT with new segments and solutions

Feb 20, 2019 • NewsEricssonnIoTService Innovation and Design

Ericsson has unveiled the next steps in the evolution of cellular IoT and launched new solutions that will enable service providers to address a larger part of the IoT market with diverse use cases across verticals including automotive,...
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