ARCHIVE FOR THE ‘service-excellence’ CATEGORY

Talking 'Trusted Advisor'

Apr 04, 2019 • FeaturescommunicationsmanagementNick Frankservice excellenceSi2PartnersCustomer Satisfaction and Expectations

Si2 Partners’ Nick Frank outlines why we can’t just expect our field service engineers to naturally achieve the status of trusted advisors without guidance, training and empowerment. 

A guide to flawless field service - Employee Engagement

May 25, 2018 • FeaturesManagementCognito iQLaurent Othacéhéwhite papersEmployee EngagementEngage for Successfield serviceservice excellenceService Management

Laurent Othacehe, CEO, Cognito iQ looks at why employee engagement is a critical pillar for achieving field service excellence and offers some crucial advice for field service companies seeking to how best to ensure they are getting the most out...

Field Service Podcast: Series 2, Episode 2 - Service Leaders ft. Shep Hyken

May 17, 2018 • FeaturesManagementKris OldlandPodcastShep Hykenfield servicefield service managementservice excellenceService ManagementCustomer Satisfaction and Expectations

Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-around customer service guru Shep Hyken about six important steps companies must embrace if they are to...

Delight or disappoint – it’s time to choose

Feb 22, 2018 • FeaturesCognitowhite papersservice excellenceSoftware and AppsCustomer Satisfaction and Expectations

LaurentOthacéhé, CEO of CognitoiQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting your customers...

Services that speak to their customers

Feb 21, 2014 • FeaturesManagementNick FrankNoventumcase studiesservice excellenceService Management

Nick Frank, a specialist service management consultant with Noventum Service Management continues his series of case studies outlining best practices in field service...

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