ARCHIVE FOR THE ‘service-engineers’ CATEGORY

Customer Effort Score: Three Ways to Address the Rising KPI

Jul 30, 2019 • Paul Whitelamfield servicefield service engineersfield service managementservice engineersService ManagementUncategorizedCustomer Satisfaction and Expectations

Paul Whitelam, VP Product Marketing, ClickSoftware, outlines why turning to look at how effective our customers’ are at dealing with issues can shine a light on your own performance and productivity...

Survey Shows More Than Half of Field Engineers See No Future in Their Careers

Nov 26, 2018 • FeaturesManagementfield servicefield service engineersfield service managementfield service techniciansfield service technologyservice engineersService Management TechnologyManaging the Mobile Workforce

A recent survey has revealed that 88% of field engineers see no opportunity to progress in their careers.

White Paper Overview: Forging sales-service partnerships

Jul 13, 2015 • FeaturesFuture of FIeld ServiceresourcesWhite Papers & eBooksfield salesfield serviceFIeld Techniciansservice engineersCustomer Satisfaction and Expectations

Resource Type: White Paper Published by: Astea Title: Forging a service and sales partnership Download: Click here to download the white paper By downloading you agree to the T&Cs listed available here

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