ARCHIVE FOR THE ‘service-engineer’ CATEGORY

Maintaining Customer Satisfaction with a Remote Field Service Workforce

Jul 30, 2019 • FeaturesCoresystemsCustomer Expectatiooncustomer satisfactionFuture of FIeld Servicemanuel grenacherremote servicefield servicefield service techniciansInternet of ThingsIoTSAPService EngineerService Management

In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...

Why GPS And Real-Time Traffic Are Essential For Effective Field Service Scheduling...

Nov 12, 2018 • FeaturesFleet TechnologyFLSmobile workforce managementWorkforce Schedulingfast lean smartfield servicefield service managementfleet managementJeremy SquireService EngineerService ManagementtelematicsField TechnologiesGPS TrackingReal-time traffic

The blend of GPS, real-time traffic information and latest workforce scheduling can yield previously unknown levels of efficiency for field service delivery. Jeremy Squire, Managing Directo, FLS, Fast Lean Smart explains how... 

The Evolution Of Rugged Technology...

Aug 30, 2018 • FeaturesHardwareXplore TechnologiesEnterprise Mobilityfield serviceruggedService EngineerService ManagementField Service MobiityMobile DevicesNote 8Service Management TechnologyXplore R2

It seems there has been something of a convergence between the worlds of rugged manufacturers and their consumer peers across the last few years. In the past, the two occupied very separate worlds.

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