ARCHIVE FOR THE ‘service-economy’ CATEGORY

Customer engagement: Powering the Experience Economy

Jul 09, 2018 • FeaturesFuture of FIeld ServiceMark BrewerExperience Economyfield servicefield service managementIFSService DesignService EconomyService ManagementCustomer Satisfaction and Expectations

Commerce has successfully transitioned from being based around commodities, then products and finally services. But that is not the end of the evolution as Mark Brewer, Global Industry Director, Service Management, IFS introduces the concept of...


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