Build a Strong Customer Story in Seven Steps

Apr 30, 2020 • FeaturesService DesignCustomer Satisfaction and Expectations

Many service innovations fail because they do not have a substantial and desired impact for clients. Often, customer insights and value propositions are limited to a description of features and benefits, without considering the outcomes clients...

Reduce Risks of Service Innovation by Experiments

Oct 30, 2019 • FeaturesManagementJan Van VeenService DesignServitizationService Innovation and Design

With experiments you can test all critical assumptions and success factors of your service innovations, get better data and take better decisions before scaling up investment and implementation. As a result, you will only pursue the viable and...

Customer engagement: Powering the Experience Economy

Jul 09, 2018 • FeaturesFuture of FIeld ServiceMark BrewerExperience Economyfield servicefield service managementIFSService DesignService EconomyService ManagementCustomer Satisfaction and Expectations

Commerce has successfully transitioned from being based around commodities, then products and finally services. But that is not the end of the evolution as Mark Brewer, Global Industry Director, Service Management, IFS introduces the concept of...

From Products to Services: How manufacturers evolve into service led businesses

May 31, 2018 • FeaturesManagementHilbrand RustemaNoventum Service Managementfield servicefield service managementService DesignService EvolutionService Management

Two decades ago high tech companies blazed a new trail that saw them move away from the traditional transactional relationships they had with their customers as they embraced service as a route to sustainable and predictable revenue.

How to have all employees discover the future...

May 30, 2018 • FeaturesManagement4 Winning HabitsConitnuous GrowthJan Van VeenmoreMomentumfield serviceService DesignService ManagementService Innovation and Design

Jan Van Veen of moremomentum concludes his series of articles on the 4 Winning Habits of successful service organisations focusing on the fourth and final winning habit: Discovery...


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