ARCHIVE FOR THE ‘service-delivery’ CATEGORY

Transforming Service Delivery

Apr 07, 2021 • NewsDigital TransformationIFSService DeliveryHSOGLOBAL

Join Microsoft and HSO experts on 27th April for a one-day field service masterclass dedicated to transforming your business, explore the role of servitization and see the benefits Microsoft Dynamics 365 Field Service can bring to your...

Infrastructure as a Service: Can BT Final Mile Solve The Headache Of Last Mile Service Delivery In An Increasingly Congested World?

Oct 15, 2019 • FeaturesService DeliveryBTFinal MileLast MileSmart LockersBT Final MileMark WestParts Pricing and Logistics

In a move that eased their own last mile service delivery problems, BT have implemented a vast network of smart lockers across the length and breadth of the UK. Simultaneously BT have utilised their expertise to establish a crucial solution...

Digital Twins Help To Avoid Unpredictable Plant Downtimes

Apr 11, 2019 • FeaturesFuture of FIeld Servicemanuel grenacherSAPService DeliveryIndustry 4.0Customer Satisfaction and Expectations

Digital Twins have been discussed in tech circles for a while now, but their potential value in field service is still only just beginning to filter through, Manuel Grenacher, SAP Field Service Management, explains the role they could play in...

Why Cloud Computing Has Been The Greatest Driver Of Service Excellence Ever...

Nov 09, 2018 • FeaturesManagementCloud computingfield servicefield service managementfield service technologySaaSService DeliveryService ManagementSoftware as a ServiceSmall to Medium EnterprisesSMBAsolviManaging the Mobile Workforce

The advent of Cloud computing has had a profound effect on field service management.

Are companies adopting AR for field service?

Aug 20, 2018 • FeaturesManagementARAugmented RealityConnected productsPredictive maintenanceDigital Twinsfield servicefield service managementService DeliveryService ManagementSi2 partnersTitos AnastassacosManaging the Mobile Workforce

Titos Anastassacos from Si2Partners shares with us some interesting insight on Augmented Reality from their recent research-based reports...

Beyond the Sale

Jun 21, 2018 • FeaturesManagementmanufacturingproduct lifecycle ecosystemIoTSamir GulatiService DeliveryservicepowerCustomer Satisfaction and Expectations

Samir Gulati, Chief Marketing Officer, ServicePower explains why savvy service organisations understand that building an excellent customer experience must begin from the first interaction, but must continue through every service touch point...

Finding nuggets of customer gold

Jan 23, 2014 • FeaturesManagementmanagementNick FrankNoventumService Delivery

This is the 3rd article in a series of case studies which examines how companies can improve their understanding of there own Value, create more effective GO-TO Marketstrategies and drive profitability through efficient Service Delivery models.

Ouch! Getting the profit/cost centre call wrong in your service business.

Dec 06, 2013 • FeaturesManagementcost centre to profit centremanagementmanufacturingNick Frankservice businessService Delivery

It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a separate service P&L can have on changing the mind-set of their people.

Creating value through Services: Where to start?

Nov 13, 2013 • FeaturesManagementNick FrankService DeliveryService Management

When talking about service, we often hear senior managers asking the question, ’But where do you start?’


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