ARCHIVE FOR THE ‘service-delivery’ CATEGORY

Digital Twins Help To Avoid Unpredictable Plant Downtimes

Apr 11, 2019 • FeaturesCustomer ServiceFuture of FIeld Servicemanuel grenacherSAPService DeliveryIndustry 4.0

Digital Twins have been discussed in tech circles for a while now, but their potential value in field service is still only just beginning to filter through, Manuel Grenacher, SAP Field Service Management, explains the role they could play in...

Why Cloud Computing Has Been The Greatest Driver Of Service Excellence Ever...

Nov 09, 2018 • FeaturesManagementAsolvimobile workforce managementCloud computingfield servicefield service managementfield service technologySaaSService DeliveryService ManagementSoftware as a ServiceTesseractSmall to Medium EnterprisesSMB

The advent of Cloud computing has had a profound effect on field service management.

Are companies adopting AR for field service?

Aug 20, 2018 • FeaturesManagementARAugmented RealityConnected productsmobile workforce managementPredictive maintenanceDigital Twinsfield servicefield service managementService DeliveryService ManagementSi2 partnersTitos Anastassacos

Titos Anastassacos from Si2Partners shares with us some interesting insight on Augmented Reality from their recent research-based reports...

Beyond the Sale

Jun 21, 2018 • FeaturesManagementCustomer Experiencemanufacturingproduct lifecycle ecosystemIoTSamir GulatiService Deliveryservicepower

Samir Gulati, Chief Marketing Officer, ServicePower explains why savvy service organisations understand that building an excellent customer experience must begin from the first interaction, but must continue through every service touch point...

Finding nuggets of customer gold

Jan 23, 2014 • FeaturesManagementmanagementNick FrankNoventumService Delivery

This is the 3rd article in a series of case studies which examines how companies can improve their understanding of there own Value, create more effective GO-TO Marketstrategies and drive profitability through efficient Service Delivery models.

Ouch! Getting the profit/cost centre call wrong in your service business.

Dec 06, 2013 • FeaturesManagementcost centre to profit centremanagementmanufacturingNick Frankservice businessService Delivery

It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a separate service P&L can have on changing the mind-set of their people.

Creating value through Services: Where to start?

Nov 13, 2013 • FeaturesManagementNick FrankService DeliveryService Management

When talking about service, we often hear senior managers asking the question, ’But where do you start?’


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