ARCHIVE FOR THE ‘service-and-sales’ CATEGORY

Does Sales Have to be a Dirty Word in Service?

Apr 26, 2018 • FeaturesManagementbeyond great serviceJim Bastonselling serviceService and SalesTrusted Advisor

Jim Baston, the author of Beyond Great Service, tackles one of the most prominent questions amongst field service organizations - can service technicians sell without jeopardizing their trusted advisor status?

The Big Discussion: Service and Sales (part 3)

Sep 22, 2017 • FeaturesManagementMichael BlumbergNick FrankBig DiscussionJim BastonService and Sales

In the Big Discussion we will take one topic, bring together three leading experts on that topic and put four key questions to them to help us better understand its potential impact on the field service sector...

The Big Discussion: Service and Sales (part 1)

Sep 08, 2017 • FeaturesManagementMichael BlumbergNick FrankBig DiscussionJim BastonService and Sales

In the Big Discussion we will take one topic, bring together three leading experts on that topic and put four key questions to them to help us better understand its potential impact on the field service sector...

Configure, Price, Quote (CPQ): The missing links to selling more service contracts

Aug 24, 2017 • FeaturesManagementMichael BlumbergService and Sales

Michael Blumberg, President of the Blumberg Advisory Group discusses recent research his organisation worked on with Giuntini and Company on the processes being used to effectively sell extended warranty programs and argues that if you adopt the...

Book serialisation: Beyond great service

Oct 30, 2016 • FeaturesManagementJim BastonService and Sales

Field Service consultant and author Jim Baston begins a new series in which he has kindly agreed to serialise his industry focussed book Beyond Great Service for Field Service News readers. Here in the first part of this new exclusive series he...

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