ARCHIVE FOR THE ‘selling-service’ CATEGORY

The Self-Limiting Reality of Getting Technicians to “Sell”

Mar 24, 2020 • FeaturesManagementBBA ConsultingJim Bastonselling serviceLeadership and Strategy

Jim Baston, Principal Consultant at BBA Consulting asks if there really is a difference between selling to and serving out customers if the approach taken is both moral and methodical?

Seven Questions to Evaluate your Proactive Service Effectiveness

Mar 28, 2019 • FeaturesManagementBBA ConsultingJim Bastonselling serviceService SalesStrategy

Jim Baston outlines some key considerations for companies looking to improve the service of their sales by fostering a proactive approach to selling service amongst their field service engineers.

The Value Ad of Business Development by Field Service...

Jan 29, 2019 • Featuresmanagementbeyond great serviceJim Bastonselling service

Jim Baston, outlines why companies with strong field service delivery have a huge opportunity to add both value to their customers whilst improving their bottom line by tapping into easy accessible revenue streams...

Interested in Service Selling, Buying Advanced Services, AR implentation, New BSI standard - Last chance to sign up to next Service Community event

Sep 21, 2018 • ManagementNewsAugmented RealityNick Frankfield serviceGE Digitalselling serviceService CommunityService ManagementservicemaxMOD

Places for the upcoming Service Community event which is being hosted by GE Power, are now becoming very limited...

Beyond Great Service: The Results

Sep 14, 2018 • FeaturesManagementbeyond great servicefield servicefield service managementJim Bastonselling serviceService LeadershipService ManagementService RevenueManaging the Mobile Workforce

In the final feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we see the benefits that have resulted in Charlie’s efforts to establish a new sales-focused mentality amongst his service...

Beyond Great Service: Unveiling Intelligent Service

Jul 13, 2018 • FeaturesManagementbeyond great servicefield serviceFIeld TechniciansJim Bastonselling serviceService ManagementService Revenue

In the penultimate feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service, we begin to see how our protagonist Charlie and his teams journey towards better understanding the balance of...

Services and Strategy: Why Sell Services?

Jun 29, 2018 • FeaturesManagementAlexander Consultingfield servicefield service managementJames Alex Alexanderselling serviceService ManagementService RevenueCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

Leading Author and founder of Alexander Consulting, James ‘Alex’ Alexander puts forward a series of strong arguments for the reasons why product-focused companies can and must sell services. This is essential reading for the service director...

Massive Value: The Secret to Selling More Service Contracts

May 28, 2018 • FeaturesManagementMichael BlumbergBlumberg Advisoryfield serviceField Service Insightsfield service managementselling serviceService Management

Michael Blumberg, President, Blumberg Advisory Group and founder of Field Service Insights outlines how service organisations are overlooking the fundamental difference between a customer not seeing value in a service offering and a customer...

Beyond Great Service: Seeking Feedback (Part 2)

May 23, 2018 • FeaturesManagementbeyond great servicefield service managementJim Bastonselling serviceService as a Profit Centre

As we begin to enter the final articles in our serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we conclude the section on seeking feedback - an area that has become increasingly important today as field service...

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