ARCHIVE FOR THE ‘self-service’ CATEGORY

Next Service Community Event at Cambridge University on the 19th April

Feb 27, 2018 • ManagementNewsAdil KabelAshley WellerAugmented RealityNick Frankbig dataCambridge Service AllianceDr Mohamed ZakiEventsself-serviceService CommunityTrusted AdvisorUK

UK based non-profit knowledge sharing group the Service Community which Field Service News is proud to partner with has recently announced one of the most diverse events they have organised in the last couple of years.

Putting the customer back in control with self-service technology

Mar 10, 2015 • Featurescontact centremplsystemsmulti-channelself-serviceSoftware and AppsCustomer Satisfaction and Expectations

As self-service technology experiences rapid growth in industries such as retail and financial services, research reveals that the field service industry have been somewhat slower to adopt writes Paul White of mplsystems. 

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