From Reactive to Proactive – Big data is the future for Utilities firms field service ops

Sep 18, 2015 • Featuresfuture of field serviceX ClickSoftwarebig datafield serviceschedulingSoftware and Apps

Utilities firms are looking to Big Data and smart technology to move away from costly reactive maintenance. Marina Stedman, ClickSoftware, explains why...

ServicePower launches Nexus Field Service

Sep 15, 2015 • NewsAdvanced Field Servicemobile workforce managementoptimised schedulingschedulingSericePowerSoftware and Appssoftware and apps

Leading mobile workforce management company ServicePower Technologies Plc has launched Nexus FS, an enterprise-class  cloud-based field service management solution for any sized service business that incorporates comprehensive mobile dispatch...

White Paper Overview: Driving Productivity in Field Service

Sep 13, 2015 • FeaturesAdvanced Field ServiceFuture of FIeld Servicefuture of field serviceKironaresourcesWhite Papers & eBooksscheduling

Resource Type: White Paper Published by:  Kirona Title: Driving Productivity in Field Service Download: Click here to download the white paper

The Service Manager Handbook: Agile resource scheduling

Sep 03, 2015 • FeaturesAdvanced Field ServiceagileschedulingService ManagementSoftware and Apps

As we continue our exclusive serialisation of Advanced Field Service’s excellent Service Manager Handbook 2015/16 edition we turn our attention to agile resource scheduling…

The Service Manager Handbook: Scheduling challenges

Aug 26, 2015 • FeaturesAdvanced Field ServiceschedulingService ManagementSoftware and Apps

In this the second instalment of our on going series looking at some of the key insight delivered in Advanced Field Service’s Management Handbook 2016 we take a look at one of the most important areas of any field service operation… scheduling.  

Delivering better customer care with Paragon scheduling software

Aug 19, 2015 • Software & AppsNewsCustomer ServiceParagon Software SystemsCastelanschedulingSoftware and Apps

Warranty, claims and customer care provider Castelan Group is using scheduling software from Paragon Software Systems to centralise the planning of its UK home service operation and manage the allocation of its mobile technician team.

Mobility, Scheduling, and Service Supply Chain Portals Enhance Field Service Management Solution from Vertical Solutions

May 28, 2015 • NewsVertical SolutionsschedulingSoftware and Appssoftware and apps

New and extended business modules for customer experience management software include configurable self-help portals, enhanced field service technician mobility applications, real-time integration with Microsoft Dynamics AX, and dynamic field...

Stop that morning field service schedule blow up

May 22, 2015 • FeaturesIFSschedulingSoftware and Apps

IFS's Tom Bowe takes a look at the feeling we've all had before where the day is spinning out of control and helps identify how we can stop it with field service technologies... 

Research proves benefits of scheduling in improving customer satisfaction levels

May 22, 2015 • FeaturesResearchschedulingsoftware adviceSoftware and Apps

A recent study by US firm Software Advice, a company  offering comparisons and research for dispatch software, identified a number of insights into how the levels of service provided by home services are impacted by dispatching technology with...

Scheduling challenges: Getting the right engineer in the right place at the right time

Nov 27, 2014 • FeaturesresourcesschedulingSoftware and Appssoftware and apps

Scheduling your field engineers is undoubtedly one of the core key performance indicators (KPIs), central to your business profitability, and a key target on which staff are measured. In this article which is taken from the Advanced Field Service...

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