ARCHIVE FOR THE ‘sara-mueller’ CATEGORY

4 Make-You-Or-Break- You Trends Driving 2019 Service Objectives

Apr 25, 2018 • FeaturesArtificial intelligenceAugmented RealityFuture of FIeld ServiceWBRbig dataField Service USASara Mueller

Sara Mueller, Field Service Portfolio Director, WBR looks at how the rapid evolution of service excellence is a double-edged sword of opportunity and challenges...

The Evolution Of Service Technology Still Requires A Human Touch… For Now

Oct 03, 2017 • FeaturesArtificial intelligenceAugmented RealityFuture of FIeld Serviceparts managementWBRSara Mueller

Sara Mueller, Field Service Portfolio Director, WBR, discusses why despite the growing importance of technology within our industry, the critical balance between using automation to meet tightening SLAs and losing the important human touch points...

Mergers and Acquisitions: Why has field service management become a hot ticket for investment?

May 11, 2017 • FeaturesMichael BlumbergWBRBill PollockBlumberg AdvisoryClickSoftwareIFSSara MuellerservicemaxservicepowerSoftware and AppsStrategies for GrowthSM

Within the last twelve months we have seen a sudden rush of Merger and Acquisition activities within the field service sector with many major brands including ServiceMax, ClickSoftware and most recently ServicePower all being acquired. So why has...

Aligning technology and business goals with a customer-centric culture

Apr 20, 2017 • FeaturesManagementdigitizationField Service USASara MuellerUberization

Sara Mueller, Field Service Portfolio Director, Program Development, Worldwide Business Research reflects on her research in building the program for this year’s Field Service USA conference and explores the growing connection between technology...

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