ARCHIVE FOR THE ‘sap’ CATEGORY

The Transformation of Field Service Management: Artificial Intelligence As a Driving Force

Aug 22, 2019 • FeaturesArtificial intelligencemanuel grenacherSAP

The world of field service delivery is going through significant transformation currently and at the heart of that transformation lies Artificial Intelligence, Manuel Grenacher, GM of SAP Service Cloud writes... Many industries and domains are...

Maintaining Customer Satisfaction with a Remote Field Service Workforce

Jul 30, 2019 • FeaturesCoresystemsCustomer Expectatiooncustomer satisfactionFuture of FIeld Servicemanuel grenacherremote servicefield servicefield service techniciansInternet of ThingsIoTSAPService EngineerService Management

In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...

Crowd Service Takes Field Service to a New Level

Jun 26, 2019 • FeaturesSoftware & Appscrowdsourcingmanuel grenacherSAPSoftware and Apps

Manuel Grenacher, GM of SAP Service Cloud looks at why field service organisations are increasingly recognizing the potential benefits of the crowdsourcing model within a field service context...

Real-Time Service: The Silver Bullet To Master Complexity Of Customer Service

Apr 24, 2019 • Featuresmanuel grenacherDigital TwinsSAPSoftware and Apps

Field Service Management is becoming an increasingly complex beast, particularly in the face of increasing customer demands - the solution lies in real-time writes Manuel Grenacher, GM of SAP Field Service Management...

Digital Twins Help To Avoid Unpredictable Plant Downtimes

Apr 11, 2019 • FeaturesCustomer ServiceFuture of FIeld Servicemanuel grenacherSAPService DeliveryIndustry 4.0

Digital Twins have been discussed in tech circles for a while now, but their potential value in field service is still only just beginning to filter through, Manuel Grenacher, SAP Field Service Management, explains the role they could play in...

2018 Year in Review: IoT, AI and Augmented Reality Drive Field Service Innovation

Dec 12, 2018 • FeaturesArtificial intelligenceAugmented RealityCoresystemsFuture of FIeld Servicemanuel grenacherfield servicefield service managementInternet of ThingsIoTSAPProactive MaintenanceService Automation

Manuel Grenacher, CEO, Coresystems, reflects back on some of the big predictions he made earlier this year and reflects on the progress made in interweaving the Internet of Things, Artificial Intelligence and Augmented Reality into the fabric of...

Coresystems Accelerates Orchard Machinery Corporation’s Field Service Processes with Mobile, Paperless Platform

Jul 04, 2018 • NewsCoresystemsmanuel grenacherOrchard Machinery CorporationBrian KaufmanFarmingfield service managementField Service Management SystemsSAPSoftware and Apps

Coresystems, a leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises’ field service organizations, today announced that Orchard Machinery Corporation (OMC) is using Coresystems’...

A new era for IFS...

Jun 18, 2018 • FeaturesFSMIFS FSM 6Mark BrewermplsystemsWork WaveEQTERPfield service managementIFSIFS APPS 10SAPService ManagementSoftware and AppsStephen Jeff Watts

With a new CEO taking the helm Swedish FSM and ERP providers, IFS enter a new era of their ongoing development. Kris Oldland, Editor-in-Chief was on hand at the IFS World Conference in Atlanta to see the developments first hand and caught up with...

Case Study: Field service management system ensures clean plates and glasses in the catering sector

May 01, 2017 • mobileX-DispatchWinterhalterChristian SchneiderSAPUncategorized

Winterhalter Gastronom GmbH is a global leader in commercial dishwashing systems for the catering, hospitality, and hotel industry. With over 1,000 employees worldwide and revenue of €134 million in 2011, the owner-operated company ranks among...

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