ARCHIVE FOR THE ‘samir-gulati’ CATEGORY

The technology needed to make the blended workforce work

May 10, 2021 • FeaturesSamir GulatiservicepowerBlended WorkforceManaging the Mobile Workforce

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart,...

The many moving parts of the blended workforce

Apr 28, 2021 • FeaturesSamir GulatiservicepowerBlended WorkforceManaging the Mobile WorkforceFrank Gelbart

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart,...

The blended workforce and the pandemic

Mar 31, 2021 • FeaturesSamir GulatiservicepowerBlended WorkforceManaging the Mobile WorkforceFrank Gelbart

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart,...

Understanding the language of the blended workforce

Mar 17, 2021 • FeaturesSamir GulatiservicepowerBlended WorkforceManaging the Mobile WorkforceFrank Gelbart

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart,...

The Various Benefits of a Blended Workforce

Mar 08, 2021 • FeaturesSamir GulatiservicepowerBlended WorkforceManaging the Mobile Workforce

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart,...

An Analysts Take Of Field Service In The Security Sector...

Jan 24, 2019 • FeaturesmanagementBill PollockSamir GulatiSecurityservicepower

As part of an excellent ‘analyst’s take’ paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here Samir Gulati offers us a key excerpt from that paper...

Are you tracking all five stages of the field service customer journey?

Oct 26, 2018 • FeaturesManagementfield servicefield service managementSamir GulatiService ManagementService PowerCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

The customer experience is a crucial differentiator between organisations and that experience needs to be consistent across the whole customer journey, Samir Gulati explains why this is so vital...

Staying Connected: Meeting The Needs Of Modern Field-Service Customers Through Technology

Aug 31, 2018 • FeaturesAugmented RealityconnectivityFuture of FIeld Servicedigitalisationfield serviceInternet of ThingsIoTSamir GulatiService ManagementSmart HomeCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

Samir Gulati outlines four key technologies that are forming the bedrock for twenty-first century field service...

Beyond the Sale

Jun 21, 2018 • FeaturesManagementmanufacturingproduct lifecycle ecosystemIoTSamir GulatiService DeliveryservicepowerCustomer Satisfaction and Expectations

Samir Gulati, Chief Marketing Officer, ServicePower explains why savvy service organisations understand that building an excellent customer experience must begin from the first interaction, but must continue through every service touch point...

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