ARCHIVE FOR THE ‘samir-gulati’ CATEGORY

An Analysts Take Of Field Service In The Security Sector...

Jan 24, 2019 • FeaturesmanagementBill PollockSamir GulatiSecurityservicepower

As part of an excellent ‘analyst’s take’ paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here Samir Gulati offers us a key excerpt from that paper...

Are you tracking all five stages of the field service customer journey?

Oct 26, 2018 • FeaturesManagementCustomer Experiencecustomer satisfactionmobile workforce managementfield servicefield service managementSamir GulatiService ManagementService Power

The customer experience is a crucial differentiator between organisations and that experience needs to be consistent across the whole customer journey, Samir Gulati explains why this is so vital...

Staying Connected: Meeting The Needs Of Modern Field-Service Customers Through Technology

Aug 31, 2018 • FeaturesAugmented Realityconnectivitycustomer engagementcustomer satisfactionFuture of FIeld Servicemobile workforce managementdigitalisationfield serviceInternet of ThingsIoTSamir GulatiService ManagementConnected CustomersCustomer PortalsSmart Home

Samir Gulati outlines four key technologies that are forming the bedrock for twenty-first century field service...

Beyond the Sale

Jun 21, 2018 • FeaturesManagementCustomer Experiencemanufacturingproduct lifecycle ecosystemIoTSamir GulatiService Deliveryservicepower

Samir Gulati, Chief Marketing Officer, ServicePower explains why savvy service organisations understand that building an excellent customer experience must begin from the first interaction, but must continue through every service touch point...

Connecting Consumers: Great field service is more than just better visibility

Apr 17, 2018 • FeaturesArtificial intelligenceConnected CustomerMobileOPtimizationIntegrated Contractor ManagementSamir GulatiservicepowerSoftware and Apps

Samir Gulati, Chief Marketing Officer with ServicePower joins the exclusive ranks of Field Service News associate columnists and in his first article explains why in a world of increasing customer demands field service delivery needs to be the...

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