ARCHIVE FOR THE ‘sam-klaidman’ CATEGORY

Make Decisions Based on Data, Not Opinions

Feb 19, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses how service leaders should make decisions based on data and research, rather than opinions...

Five Global Trends Driving the Future of Field Service

Jan 26, 2021 • Featuresfuture of field servicefield serviceCovid-19Leadership and StrategySam Klaidman

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of field service...

The Role of B2B Service is Undergoing a Dramatic and Permanent Change

Oct 16, 2020 • Featuresfield serviceb2bCovid-19Leadership and StrategySam Klaidman

Post COVID-19 customers are looking for their equipment service providers to minimize their risks by deploying a touchless, or low touch, field service system.  Fortunately, a change like this can be quickly implemented and if you price and...

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