ARCHIVE FOR THE ‘salesforce’ CATEGORY

Why field service systems of the future simply have to be part of a wider platform...

Feb 05, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServiceChet ChauhanField Service LightningIBM WatsonSalesforceSalesforce EinsteinServitizationCustomer Satisfaction and Expectations

Salesforce’s VP of Product Management Chet Chauhan, explains why for those companies seeking to embrace a vision of outcome-based services at the heart of their business future, the platform approach is vital...

Boosting Productivity in Field Service

Aug 30, 2017 • FeaturesMArne MArtinSalesforceservicepowerSoftware and Apps

Marne Martin, CEO of ServicePower, discusses how the “intelligent” service organisation is able to meet increasing customer expectations whilst simultaneously driving increases in revenue and brand loyalty...

The Analyst’s Take: Salesforce, Field Service Lightning

Oct 31, 2016 • FeaturesBill PollockSalesforceSoftware and Appssoftware and apps

Bill Pollock, President & Principal Consulting Analyst, Strategies for GrowthSM explores what Cloud CRM giant Salesforce entry into the FSM market will mean for the sector...

TomTom Telematics integrates with Salesforce CRM

Jun 21, 2016 • Fleet TechnologyNewscloudSalesforceTomTom Telematics; telematics

TomTom Telematics has announced the launch of  WEBFLEET for Sales Cloud, an app that integrates TomTom’s WEBFLEET telematics platform with Salesforce, making it easier for sales staff to use the CRM system on the road. It will also enable...

Salesforce launch their own FSM solution - Field Service Lightning...

Apr 19, 2016 • NewsSalesforceSoftware and Appssoftware and apps

Built on the Salesforce Customer Service platform, Field Service Lightning promises to harnesses the latest mobile and IoT technologies, enabling companies to deliver connected, intelligent customer service from phone to field...

Infographic: A holistic approach to Customer Relationship Management

Mar 11, 2015 • FeaturesCRMinfographicSalesforceCustomer Satisfaction and Expectations

Some really interesting statistics around CRM put together in this infographic created by Salesforce...

Field Service Leaders Interviews: Scott Berg, ServiceMax (part two)

Mar 03, 2015 • FeaturesCustomisationBigDataInterviewSalesforceservicemaxSoftware and Appssoftware and apps

In part one of this exclusive interview with ServiceMax COO Scott Berg we looked at the the similarities between widely differing industries, the rapid rise of ServiceMax and why the IoT hasn't quite got fully up to speed as yet.

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