REACTION: Salesforce's Acqisition of Click

Aug 19, 2019 • NewsMergers and AcquisitionsClickSoftwareSalesforce

SFGSM's Bill Pollock gives an analyst response to Salesforce's $1/35bn purchase of Click Software.

Salesforce to Acquire ClickSoftware

Aug 08, 2019 • Software & AppsNewsMergers and AcquisitionsNews Software and AppsClickSoftwareSalesforce

Cloud-based software firm will purchase Israeli tech outfit to boost service offering.

UK Utility Firm choose Salesforce

Apr 05, 2019 • NewsCRMSalesforceSoftware and Appsutilities

Green Network Energy UK will deploy Salesforce's CRM platform in Summer.

Why preventative maintenance is causing shockwaves of disruption in field service...

Sep 06, 2018 • FeaturesManagementPreventative Maintenancefield serviceField Service Lightningfield service managementInternet of ThingsIoTSalesforceService ManagementDaikin Applied UKJohn McCarthySalesforce Service CloudScott FlatmanManaging the Mobile Workforce

We have seen a seismic shift within the field service sector towards adopting a more proactive approach to service - but is this a mega trend in itself or is it indicative of an even bigger shift in the way we view service delivery?

Field Service as a core differentiator amongst competing organisations...

Aug 15, 2018 • videoFeaturesPreventative Maintenancefield servicefield service managementfield service softwareSalesforceService ManagementServitizationSoftware and AppsField Service SolutionsManaging the Mobile Workforce

Field Service News Editor-in-Chief, Kris Oldland offers up some insight into how field service has become a core differentiator amongst competing organisations and how the trend towards advanced services is being driven by technology...


Bridging the Gap - The Customer and the Mobile Workforce

Aug 09, 2018 • videoFeaturesfield servicefield service managementfield service softwareSalesforceService ManagementSoftware and AppsScott Flatman

In this excerpt from an exclusive webcast Scott Flatman, Regional Sales Director, Salesforce about how technology is enabling field service companies to bridge the gap between their customers and the mobile workforce.

Why field service systems of the future simply have to be part of a wider platform...

Feb 05, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServiceChet ChauhanField Service LightningIBM WatsonSalesforceSalesforce EinsteinServitizationCustomer Satisfaction and Expectations

Salesforce’s VP of Product Management Chet Chauhan, explains why for those companies seeking to embrace a vision of outcome-based services at the heart of their business future, the platform approach is vital...

Boosting Productivity in Field Service

Aug 30, 2017 • FeaturesMArne MArtinSalesforceservicepowerSoftware and Apps

Marne Martin, CEO of ServicePower, discusses how the “intelligent” service organisation is able to meet increasing customer expectations whilst simultaneously driving increases in revenue and brand loyalty...

The Analyst’s Take: Salesforce, Field Service Lightning

Oct 31, 2016 • FeaturesBill PollockSalesforceSoftware and Appssoftware and apps

Bill Pollock, President & Principal Consulting Analyst, Strategies for GrowthSM explores what Cloud CRM giant Salesforce entry into the FSM market will mean for the sector...

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