ARCHIVE FOR THE ‘salesforce-service-cloud’ CATEGORY

Salesforce Goes All in on ClickSoftware

Oct 28, 2019 • FeaturesSoftware & AppsMergers and AcquisitionsBill PollockClickSoftwareField Service LightningSalesforceSalesforce Service Cloud

Click’s Scheduling Optimization Module was Just a Teaser! Now, Salesforce has Gone All In, and Click’s Found a Home. Bill Pollock, gives an analyst’s take on the acquisition...

Why preventative maintenance is causing shockwaves of disruption in field service...

Sep 06, 2018 • FeaturesManagementPreventative Maintenancefield serviceField Service Lightningfield service managementInternet of ThingsIoTSalesforceService ManagementDaikin Applied UKJohn McCarthySalesforce Service CloudScott FlatmanManaging the Mobile Workforce

We have seen a seismic shift within the field service sector towards adopting a more proactive approach to service - but is this a mega trend in itself or is it indicative of an even bigger shift in the way we view service delivery?

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