ARCHIVE FOR THE ‘salesforce’ CATEGORY

Redefining the Value Proposition of Service in a World of Remote First Service Delivery

Sep 22, 2020 • FeaturesDigital TransformationSalesforce

In a new series of excerpts from a a recent exclusive Field Service News white paper sponsored by Salesforce we explore how the very definition of  field service is being redefined as we move towards a world of remote service delivery. In part...

Equip Your Mobile Workforce for Success in the Field

Sep 09, 2020 • FeaturesSalesforceMobie workforce management

Salesforce’s Gary Brandeleer offers six key considerations field service companies should be aware of when approaching how to empower their field workers with best-in-class mobile technologies...

Beyond the Headlines: Salesforce Announce the Next Generation of Field Service Management Software

Sep 07, 2020 • FeaturesPaul WhitelamSalesforceUSA

Last week Salesforce announced the next generation of their FSM solution, Salesforce Field Service, which was designed to equip field service organisations with the power of Artificial Intelligence-powered tools to deliver trusted...

ServiceMax Announces New Offering, Asset 360 for Salesforce, Bringing Asset-Centric Capabilities to all Types of Field Service Organizations

Sep 03, 2020 • NewsDigital TransformationSalesforceservicemax

Combined with Salesforce Customer 360 Platform and Salesforce Field Service, Asset 360 will create the world's most complete field service solution on the world's #1 CRM platform

Salesforce Announce the Next Generation of Field Service: AI-Powered Tools for Trusted, Mission-Critical Field Service

Sep 01, 2020 • NewsDigital TransformationSalesforce

Salesforce has announced today the next generation of their FSM solution Salesforce Field Service. Which has been designed to equip field service organisations with the power of AI-powered tools to deliver trusted, mission-critical field service.

Why Field Service Must Invest in Digital Transformation

Jul 06, 2020 • FeaturesDigital TransformationSalesforce

We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind writes Gary Brandeleer, Senior Director of Product Management, Field Service Lightning at Salesforce...

Digitalisation + Customer-Centricity: 2 Pillars of the New Normal

Jul 02, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebel

In the final excerpt from season 5 episode 3 of the Field Service Podcast, Lukas Fahnroth of Koenig and Bauer and Michael Kuebel of Salesforce discuss why digital transformation and customer-centricity must form the foundations of the new normal...

What will recovery from Covid-19 look like? (Podcast Highlights)

Jun 30, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

One company that stood as something of a beacon for the many of us in the field service sector struggling in the face of the global lockdowns was Koenig and Bauer, whose agile mindset allowed them to adapt quickly to the situation. In this...

The Importance of Being Close to Your Customers at Times of Crisis

Jun 25, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

In this excerpt from the Field Service Podcast, Salesforce's Michael Keubel and Koenig and Bauer's Lukas Fahnroth discuss why the concept of customer-centricity was critical in being able to navigate the tricky waters of 2020.

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