ARCHIVE FOR THE ‘salesforce’ CATEGORY

Embracing The Future, While Remaining Anchored to Excellence

May 20, 2021 • FeaturesSalesforceSoftware and AppsCovid-19Remote ServicesMichael Maoz

In many ways the world in which we operate has changed so radically that the work-flows of just two years ago may today seem antiquated and outdated for many of us in the field service sector. Yet at the same time when it comes to the...

Deliver Service Anytime, Anywhere With Visual Remote Assistance

Apr 16, 2021 • FeaturesRemote AssistanceSalesforceManaging the Mobile WorkforceEric Jacobsen

With remote customer assistance, field service organisations can deliver service from anywhere, keeping both workers and customers safe writes Eric Jacobsen, VP Product Management, Salesforce...

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

Jan 11, 2021 • FeaturesDigital TransformationSalesforce

Bill Patterson, Executive Vice President and General Manager of CRM Applications at Salesforce outlines how to adapt your field service for today’s world while providing mission critical service, ensuring customer satisfaction, and driving...

Customer Service in 2020 and Beyond: Global Study Details Reveals the Pandemic’s Lasting Impact

Dec 09, 2020 • NewsResearchSalesforceCovid-19

As the serial crises of 2020 redefine customer engagement, customer service leaders are transforming their operations, accelerating digital transformation, and overhauling their workforce management strategies. That’s according to Salesforce’s...

Sustainability Can be the Outcome of COVID (podcast highlight)

Nov 20, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

In this final excerpt from a series featuring conversation between Salesforce's Gary Brandeleer and Field Service News' Kris Oldland the conversation takes a more philosphical turn as Brandeleer outlines why we should be taking the opportunity to...

A Future of Field Service Without Break Fix? (podcast highlight)

Nov 18, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss the true value of the service engineer and outline a future of field service where break-fix is no longer part of our day-to-day lexicon...

The Potential Downsides of a Remote First Approach to Field Service (podcast highlights)

Nov 16, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss potential downsides to adopting a remote first-approach to service delivery and explore the potential for a hybrid model that blends on-site and remote service...

The New Thinking Required for the New Normal (podcast highlight)

Nov 13, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss why there is foundational new thinking required as we build the new normal of field service... 

Tracking Customer Preferences is Critical in the New Normal (podcast highlights)

Nov 11, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss why it is essential to track customer preferences as we move out of the pandemic and head towards recovery... 

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