ARCHIVE FOR THE ‘sales-and-service’ CATEGORY

Beyond Great Service: The Solution (Part 3)

Feb 14, 2018 • FeaturesManagementBBA Consultingbeyond great serviceJim BastonSales and ServiceService Sales

As Jim Baston continues the serialisation of his excellent service orientated book Beyond Great Service our protagonist Charlie begins outlining the solution to the sales and service equation to his team of service engineers...

The Big Discussion: Service and Sales (part 2)

Sep 15, 2017 • FeaturesManagementMichael BlumbergNick FrankBig DiscussionJim BastonSales and Serviceselling service

In the Big Discussion we will take one topic, bring together three leading experts on that topic and put four key questions to them to help us better understand its potential impact on the field service sector...

Are your sales reps helping or hindering your support processes?

Apr 14, 2017 • FeaturesManagementAccuveinMeedicalField Service MedicalRon BucherSales and Service

Ron Bucher, Director Worldwide Customer Support, AccuVein has been managing customer support for over 30 years in a wide variety of hi-tech companies in organisations both with and without field service and as such has an extensive and broad...


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