ARCHIVE FOR THE ‘research’ CATEGORY

Choosing the Most Effective FSM Provider

Sep 07, 2017 • FeaturesMArne MArtinresearchBill PollockservicepowerSoftware and Appssoftware and appsStrategies for Growth

Research conducted by Bill Pollock, president and principal consulting analyst at Strategies For GrowthSM (SFGSM) reveals that selecting a Field Service Management (FSM) solution often requires months – if not years – of due diligence to...

UK/Europe Field Service Organisations (FSOs) continue to invest in new technologies and analytics

Jun 15, 2017 • FeaturesManagementmplsystemsresearchBill PollockStrategies for GrowthSusannah RichardsonUK

"Bill Pollock, President Strategies for GrowthSM takes a look at some of the findings of their 2017 Field Service Management Benchmark Survey to explore the degree to which UK Field Service Organisations are  investing in new technologies and...

Research Report: How to Get More Momentum for Service

May 01, 2017 • FeaturesJan Van VeenMomentumresearchResearchresources

Jan Van Veen guides us through the findings of the research his organisation have recently undertook to establish what drives momentum and continuous improvement amongst service organisations...

Infographic: Uberization of Field Service

Mar 15, 2017 • Future of FIeld ServiceinfographicsresearchResearchresourcesClickSoftwarefield serviceinfographicUberization of field service

The 'uberization' of field service is a topic gaining much traction of late, could the gig economy alleviate pressures for field service companies meeting ever increasing customer expectations of shorter appointment windows or will it present too...

The Future State of Field Service Management

Mar 10, 2017 • FeaturesFuture of FIeld ServicePollock On ServiceresearchBill Pollock

Bill Pollock, President, Strategies for GrowthSM guides us through how he sees the future of our industry shaping up in the next few years...

An inside look at best practices in marketing and selling extended warranties

Mar 08, 2017 • FeaturesManagementMichael BlumbergresearchBlumberg Advisoryfield serviceselling service

Michael Blumberg, President of Blumberg Advisory Group gives us an insiders view of how to ensure our customers understand the true value of extended warranties and service contracts...

New research from the CCA reveals agent training is falling behind customer expectations

Jan 16, 2017 • ManagementNewscontact centresresearchCustomer Satisfaction and Expectations

Research reveals that one third of organisations are challenged with gaps in skills, yet only 5% will increase their training to meet the changing customer demands in the future whilst 60% stated a future adviser should be able to handle complex...

How can your company sell more extended warranty and extended service programs this year?

Jan 12, 2017 • ManagementNewsMichael BlumbergresearchWarranty Sales

High-Tech manufacturers and their channel partners have begun to recognise the strategic value of providing extended warranty and extended service programs in the aftermarket. Indeed, these programs can represent a significant source of...

Research Report review: IoT, Servitization and Field Service in 2016

Nov 15, 2016 • FeaturesresearchResearchWhite Papers & eBooksIoTServiceitzationservicemax

Resource Type: Research report Published by:  Field Service News and ServiceMax Title: IoT, Servitization and Field Service (2016)

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